Wondering what people are saying about us? Below you can read 9,654 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 9 video reviews and 9,654 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Lily was really friendly, knew exactly what I wanted, and gave multiple alternatives. However, you need to improve your policy regarding when you can cancel without a fine. She explained that as long as I pay regularly for the next three months I should not have a problem cancelling if I choose to. However, when she read out the policy it seemed as if I had to stay for one year before I have the ability to cancel. - Efuange K. from Toronto, ON on Jul 3, 2018
Response: Hi, Efuange. Thank you for sharing your thoughts and for providing some feedback on Lily. When it comes to cancelling a policy, customers can cancel at any time but may be subject to a $50 minimum retained premium. That means that if a policy is cancelled before a total of $50 in premium has been paid, the customer will need to pay the difference. If a policy is cancelled after a total of $50 in premium has been paid, there is no penalty to cancel. You can learn more by visiting https://www.squareoneinsurance.com/cancelling-a-policy and I've also asked one of our team leads to reach out to you and offer an explanation. Regards, Aneel Mattu, Digital Marketing Specialist.
Through a home accident, my Mac was ruined beyond repair. Square One was amazing, The process was easy, the adjuster was great and I had a new Mac in just days. I highly recommend this provider. - Roberta H. from Tottenham, ON on Jul 3, 2018
Response: Hi, Roberta. The entire claims team is glad to hear you're pleased with the outcome of your claim. Thank you for taking the time to share and all the best. Regards, Aneel Mattu, Digital Marketing Specialist.
Haven’t made a claim yet but rates are comparable or on the low end according to my research. - Chad M. from Port Coquitlam, BC on Jul 2, 2018
Response: Happy to hear you found Square One's rate to be competitive, Chad. If you're interested in learning more about the claims process or reading some claims-related reviews, feel free to visit https://www.squareoneinsurance.com/support/claims-process/ and https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Cheers, Aneel Mattu, Digital Marketing Specialist.
Getting the policy was easy, quick, and surprisingly affordable. Time will tell with the rest if needed. - Johnathon A. from Calgary, AB on Jul 2, 2018
Response: It's surprising how much you can save when you customize your policy to meet your needs. Glad you were able to save some money, Johnathon. Thanks for sharing, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.096549654Agents provide feedback quickly and make sure to not only directly answer your questions but bring up additional points to ensure you fully understand your policy.
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