From Canada?
Click here to visit our Canadian website.
X

Sorry, we’re currently unavailable

Square One Insurance Services is not offering quotes in the United States at this time. Current Square One customers can still sign in to their online account (and manage their existing policies) by clicking the orange button below or by clicking the Sign in link above. If you’d like to learn more about Square One, continue reading or use the links provided on this page.

Sign in to your account

About us

Square One Insurance Services is a licensed insurance agency in Canada (British Columbia, Alberta, Saskatchewan, Manitoba and Ontario) and the United States (Arizona, California, Illinois, Oregon and Texas). For information on our Canadian operations, please visit the About us page on our Canadian website.

We no longer offer new policies in the United States. We are, however, authorized to bill and service existing policies until their expiry dates. The underwriter of these policies is Pacific Specialty Insurance Company.

Contact us

You can contact us by phone, email, or mail. Complete details are provided below. While the fastest way to update your policy is using your online account, you expect email responses within 1 business day. Have a service concern? Learn about the options available to you.

Phone icon

Phone

Whether you’d like to get a quote, make a change to your policy, or report a claim, please call our toll-free number:

1.855.331.6933

Our sales and service team is available from 8:00 am - 5:00 pm (Mon - Fri). And, our emergency claims team is available 24-hour a day.

Email icon

Email

Please send your emails to the address listed below. You have our commitment that we will respond to them by the next business day. If you’re looking to email a member of the Square One team, please see the company directory below.

Email Customer Support

Mail icon

Mail

Our mailing address is:

Square One Insurance Services
11435 W Buckeye Rd, Suite 104-240
Avondale, Arizona 85353

Submitting a claim

No one can control when accidents happen. So, you want a renters insurance provider that treats you fairly when you have a claim. At Square One, we do just that. In fact, we’ve outlined 4 steps you expect when you have a claim with us.

  1. Report your claims: Log in to your online account by clicking the button below. Then, go to the “Claims” section and follow the instructions provided. Or if you prefer, call 1.855.331.6933 for hassle-free claims service. When reporting a claim, you’ll need to provide some basic information such as the date and details of loss.

    Log in to your online account

    A claims adjuster will contact you within two hours if your claim requires emergency assistance; otherwise, contact is made within one business day. The adjuster will evaluate the situation and help you secure your home. If necessary, your adjuster will arrange for emergency restoration work. If there has been a break-in, vandalism or any other criminal activity, you’ll need to file a police report. Your adjuster will request a copy of this report.

  2. Work with your adjuster: The adjuster assigned to your claim will be your primary contact. They will explain what your policy covers and what you can expect from the claims process. They will also help you establish what was lost or damage, complete necessary repairs to your home, replace lost or damaged property, and arrange temporary accommodation (if you’re forced to leave your home).

    Your adjuster will provide you with any documents that you must complete. You may need to provide a detailed list of the items that have been lost or damaged. So, don’t dispose of any damaged goods, as your adjuster will need to see them.

    Throughout the claims process, your adjuster will keep in touch with you. To speed up the process of receiving payment, try to provide your adjuster with as much detail as possible.

  3. Get paid: Once your claim has been accepted, your adjuster will be in touch to discuss the next steps. The manner of payment will depend on your individual claim. Most are settled through check.

    For smaller claims, your adjuster may send you the amount of your loss (minus any deductible) outright. For larger claims, you’ll work with your adjuster to determine the best way to repair or replace your damaged property. During this period, your adjuster may send partial payments in advance, so it’s important to keep any receipts that relate to your loss/damage or additional living expenses.

  4. Tell us how we did: At Square One, we’re committed to providing an efficient claims service. When your claim is concluded, you’ll be asked to complete an online survey. You’ll have the opportunity to tell us about your experience, including whether you were satisfied with the repairs done to your home. You’re also welcome to provide feedback at any time during the claims process. Simply email us at claims.feedback@squareoneinsurance.com.

Service concerns

Delivering excellent customer service is important to us. We do, however, make mistakes from time-to-time. If your expectations aren’t met, then we want to know. You have our commitment that we will investigate your concern and do our best to resolve it.

Voice your concern

Tell the person who you are dealing with that you’re unhappy. Please voice your specific concern and, if possible, what can be done to resolve it. If your request falls within established guidelines, it will be resolved immediately. Otherwise, your request may be referred to a manager for review. In most cases, the manager will review and respond to your request on the same day.

Speak with the divisional head

If your concern is unaddressed after Step 1, then you can escalate it to the divisional head. Listed below is the contact information for each division.

Policy sales and service:
Jas Sandhu
jas.sandhu@squareoneinsurance.com
1.855.331.6933 ext 106

Billing and operations:
Kristina Wheeler
kris.wheeler@squareoneinsurance.com
1.855.331.6933 ext 104

Claims:
Rena Novotny
rena.novotny@squareoneinsurance.com
1.855.331.6933 ext 129

Concerns escalated to the divisional heads are usually resolved within one business day.

Contact the ombudsperson

When escalating your concern to the ombudsperson, we ask that you do so in writing by email or mail. Please include the following information in your communication:

  • Your name and contact information.
  • Your quote, policy or claim number.
  • A summary of your concern and what remains unaddressed.
  • Any documentation that you would like reviewed.
  • The outcome that you want.

You can email your communication to concerns@squareoneinsurance.com or mail it to:

Ombudsperson
Square One Insurance Services
650 West Georgia Street, Suite 1410
Vancouver, British Columbia
V6B 4N8

Concerns escalated to the ombudsperson are usually resolved within three business days.