Wondering what people are saying about us? Below you can read 7,277 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 9 video reviews and 7,277 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
I was very pleased with the way Armine dealt with my new policy. She was very nice and professional. She explained everything and I am very glad to have called this provider and would highly recommend them to family and friends. - Susan F. from Guelph, ON on Jul 5, 2018
Response: Susan, thanks so much for the kind words. Armine will be thrilled to hear that you were happy with the service she provided. I'm glad your experience with Square One was a positive one. All the best, Dominic Croucher, Content Marketing Specialist.
Excellent provider that is transparent and honest.
Great customer service, transparent process and customer friendly terms. Ultimately price is the deciding factor for me, as I have to look after my own bottom line. My existing provider before Square One gave me a deal I could not resist. I will be back if I get messed around again, and will recommend your company to anyone who asks for a referral. Thanks and keep up the good work. - Rob S. from Scarborough, ON on Jul 5, 2018
Response: Thanks for the feedback, Rob. We understand that price is often the number one concern, and applaud you for your loyalty. Hopefully, we will be able to reward that loyalty at Square One sometime in the future. We really appreciate the kind words and the referrals, and I'm glad that your experience with Square One seems to have left an imprint. Thanks again for the five-star review. All the best, Dominic Croucher, Content Marketing Specialist.
Easy to use and totally customizable, this is perfect for getting exactly what we want without paying more than what we want. And the interface is great. Love it! - Lincoln S. from Toronto, ON on Jul 5, 2018
Response: We couldn't agree more, Lincoln! Why pay for insurance you don't use? Glad you liked the interface, I'll make sure to pass that feedback onto those responsible. Thanks for leaving such a great review, it really means a lot. Dominic Croucher, Content Marketing Specialist.
I have had an insurance policy with Square One for a year and the premiums are reasonable, plus we just moved to a new apartment and the change of address was done easily and rapidly online. No hassle, very happy with the service. - Samanta F. from Vancouver, BC on Jul 4, 2018
Response: Glad to hear you approve of the online approach, Samanta. And thanks for leaving a positive review. Cheers, Dominic Croucher, Content Marketing Specialist.
Simple, easy and comprehensive; that's about it. Hopefully, I won't need to make any claims, but the process of buying has been a breeze. - Ashish N. from Coquitlam, BC on Jul 4, 2018
Response: Happy to hear you found the buying process so simple, Ashish. We hope you don't have to make a claim too, but if you do, don't hesitate to get in touch. Thanks for taking the time to review Square One, and for leaving a five-star review. Dominic Croucher, Content Marketing Specialist.
Thanks. Confirm to my email. - Rena O. from Calgary, AB on Jul 4, 2018
Response: Hi, Rena. Thank you for leaving a message. Rena, I'm unfortunately unable to locate your email address in our system. I've asked both our sales manager and claims manager and they were unable to either. I'd be happy to look into the matter further if you'd like to email me at email@example.com. That said, you may have gotten a quote or contacted an agent using another email address. In that case, you can rest assured you'll receive an email response within one business day. Regards, Aneel Mattu, Digital Marketing Specialist.
Been with Square One for a few years now and have recommended them to a number of people over the years. I had to call in a possible claim last year and they were responsive, proactive and professional. - Melinda H. from North York, ON on Jul 4, 2018
Response: That's fantastic to hear, Melinda! Thanks for your continued loyalty to Square One, and we hope to hold on to you for some years to come. Glad to hear that you feel your claim was dealt with in a positive manner. Thanks again for the five-star review. All the best, Dominic Croucher, Content Marketing Specialist.
I need my policy date to start tomorrow on July 5th. - Johnny S. from Etobicoke, ON on Jul 4, 2018
Response: Hi, Johnny. I've passed your message along to our team. I'm happy to see that they've already contacted you by email and phone and that the matter's been taken care of. Regards, Aneel Mattu, Digital Marketing Specialist.
This was my first time buying renters insurance and this was a really quick and easy process. - Jeanell L. from Brampton, ON on Jul 3, 2018
Response: Buying renters insurance for the first time can seem intimidating at first glance, so it's nice knowing you the online process made everything simple and straightforward. Please don't hesitate to contact us if you have any questions, Jeanell. Cheers, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.