Wondering what people are saying about us? Below you can read 7,339 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 7,339 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Swati took the time to make sure I had the right home description on my contract so I wouldn't have trouble with future declarations, and it also reduced my monthly payments. I'm very happy. - Virginie S. from North Vancouver, BC on Jul 18, 2018
Response: I'm glad to hear that, Virginie! Swati will be delighted to hear that you are so pleased with the service you received. Thanks for sharing your experience with Square One. All the best, Dominic Croucher, Content Marketing Specialist.
Great, thanks! - Lorraine G. from Scarborough, ON on Jul 18, 2018
Response: You're welcome, Lorraine! Thanks for taking the time to leave a review, and I'm happy to hear that you found the process straightforward. All the best, Dominic Croucher, Content Marketing Specialist.
I am new to Canada and getting tenant insurance was one of many things I had to do. I shopped around and spoke to different brokers and agents with companies and banks. No one was as good as Square One on rates and customer service. A very special thanks to Kathy, who was excellent in assisting and helping me set up my policy. She is a great licensed insurance agent. I will highly recommend your services. Thank you, Carlos. - Carlos L. from Barrie, ON on Jul 17, 2018
Response: Hi Carlos. Welcome to Canada! I will pass this along to Kathy, I'm sure she'll be thrilled to hear that you were pleased with the service (as well as the rate) you received. Thanks so much for the recommendation, and for taking the time to share your experience with Square One. Take care, Dominic Croucher, Content Marketing Specialist.
It is a great fortune for Square One to have Cindy as an agent. Great customer service and knowledgeable! - E. Z. from Langley, BC on Jul 16, 2018
Response: You're right, Cindy is great and we're lucky to have her! I'm thrilled to hear that she was able to answer your questions. Thanks for taking the time to leave your thoughts, and for the five-star review. Dominic Croucher, Content Marketing Specialist.
I had a question and I recieved an answer within 3 minutes. The service is amazing! Thank you! - Anastasiia T. from North York, ON on Jul 16, 2018
Response: You're welcome, Anastasiia! I'm thrilled to hear that your experience with Square One was so positive, and that you found the information you were looking for. Dominic Croucher, Content Marketing Specialist.
Very simple, and easy to update and renew. - Al N. from Stoney Creek, ON on Jul 16, 2018
Response: Hi Al. Glad to hear that you found the renewal process simple and straightforward. Thanks for taking the time to post about your experience. Take care, Dominic Croucher, Content Marketing Specialist.
Alan was very helpful! I needed to make some changes to my policy and needed to speak to a representative. There was no wait time. Alan was able to quickly open my policy and make the adjustments. Within 6 minutes I was able to adjust my policy and update my payment method. Great service! - Ereka O. from Toronto, ON on Jul 16, 2018
Response: Hi Ereka. Alan will be thrilled to know that you were so happy with his speedy service! Glad to hear you were able to change your policy with ease. All the best, Dominic Croucher, Content Marketing Specialist.
Just bought a policy through them. The online quote process was easy, and the friendly, helpful agent I called did the final sale. Hopefully, I won't need to ever make a claim, but so far, so good with them! - Daniel S. from Toronto, ON on Jul 16, 2018
Response: Glad to hear you found the process so simple, Daniel. We hope you don't have to make a claim too, but it's comforting to know your home is insured. Thanks for taking the time to leave a review. All the best, Dominic Croucher, Content Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.