Wondering what people are saying about us? Below you can read 7,339 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 9 video reviews and 7,339 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
First time caller.
This was my first time calling Square One because my landlord had requested proof of insurance. Lily is very professional, yet has a warm and engaging way of operating. I felt like she is genuine, and sincerely cares about me, the client. Very impressed. - Ben W. from Markham, ON on Jul 24, 2018
Response: I'm thrilled to hear this, Ben. Lily will be happy to know you were pleased with the service you received. Thanks for taking the time to share your experience with Square One. All the best, Dominic Croucher, Content Marketing Specialist.
We have used Square One for several years and are very satisfied with the smooth efficiency of the staff. They are always courteous, helpful and well informed. And they don’t keep you waiting for ages whenever you call. - Joe H. from Toronto, ON on Jul 24, 2018
Response: Hi Joe. Thanks for taking the time to leave some feedback on Square One. I'm thrilled to hear that your experience was so positive, and that you're happy with the service you received. Thanks again, Dominic Croucher, Content Marketing Specialist.
It was an easy process and covered me exactly for what I needed. I will definitely tell my friends about it. - Gail B. from Oshawa, ON on Jul 23, 2018
Response: Hi Gail. Glad to hear that you were happy with the process and coverage you received. Thanks for taking the time to leave a review. All the best, Dominic Croucher, Content Marketing Specialist.
Pays to review with an agent to get the best deal. - Paul T. from London, ON on Jul 23, 2018
Response: Hi Paul. Going over your policy with an agent can be useful, especially if you're unsure of any exclusions. Thanks for the five-star review, and I hope we saved you some money! Cheers, Dominic Croucher, Content Marketing Specialist.
Garry was amazing and I had my claim money within a week. - Jennifer S. from East Gwillimbury, ON on Jul 23, 2018
Response: You're right, Jennifer, Garry is great! He will be thrilled to hear that you were happy with the service you received, and I'm glad you found the claims process straightforward. Thanks for sharing your thoughts on Square One. Dominic Croucher, Content Marketing Specialist.
I'd give every aspect of my claim five stars. - Dmitry M. from Vancouver, BC on Jul 23, 2018
Response: That's great to hear, Dmitry! Glad to know that you approve of the process even when you have to make a claim. Thanks for taking the time to share your experience with Square One, and for the five-star review. All the best, Dominic Croucher, Content Marketing Specialist.
I've never made a claim before, and Square One made it really easy. My adjuster Shawn guided me through the (sometimes scary) process, and I really appreciated his continuing help and guidance throughout our claim. I will definitely be a customer for life! With regards to payments, although the initial rent reimbursal payment was quick and happened near the beginning of the month, the final one took quite some time and was paid out over a month after the corresponding rent payment would have been due. It was also unclear when I would receive this final payment. As for the quality of the repairs, although we are happy with the end result, it took considerable, time-consuming supervision to ensure that the contractors and subcontractors did work that was at the same level of quality as the original state of the unit. - Euan F. from Vancouver, BC on Jul 23, 2018
Response: Hi Euan. Thanks for taking the time to leave such detailed feedback on your experiences. I'm glad to hear that you found the claims process straightforward, and Shawn will be thrilled to hear that you were pleased with the service you received. On the other hand, I'm sorry to hear that the final rent check was delayed, and that you had some issues with the contractors. I will pass this information onto one of our team leads and they will make sure to incorporate this into their ongoing training. Thanks for choosing Square One, and we're happy to have you as a customer for life! Dominic Croucher, Content Marketing Specialist.
Well done and thank you for all your help. - Moira H. from Barrie, ON on Jul 23, 2018
Response: You're welcome, Moira! Thanks for taking the time to write a review, and I'm happy to hear that you were pleased with the service you received. Take care, Dominic Croucher, Content Marketing Specialist.
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