Wondering what people are saying about us? A total of 5,104 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Below you’ll find 6 video reviews and 5,104 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Super quick and easy!
I just moved and it was very quick and easy to change all of my information over and add my roommate to the policy. I would highly recommend using Square One for all of your insurance needs! - Melissa C. from Lethbridge, AB on Sep 19, 2017
Response: Hi, Melissa. Hope your move went well! Thank you so much for providing some feedback on updating your policy and for the recommendation. Cheers, Aneel Mattu, Digital Marketing Specialist.
Easy. No hold times when you call to clarify something. You can go through their staff or you can do it online, you have both options. It's great! - Manoj S. from Vancouver, BC on Sep 19, 2017
Response: Happy to hear you didn't have to wait at all to speak to an agent, Manoj! In fact, you'll be pleased to know that over 80% of all phone calls are answered in under one minute. Thanks for writing a review. Cheers, Aneel Mattu, Digital Marketing Specialist.
I just bought my plan and I really enjoyed how I can customize it to suit my needs as a tenant. As someone who just has a small bachelor apartment and not much to insure, but is required to purchase insurance by my landlord, it's great to be able to customize the plan and therefore get a more fair price. I also liked doing this all quickly online and on a user-friendly website. - Sarah H. from Toronto, ON on Sep 17, 2017
Response: Thank you so much for taking the time to leave a review, Sarah. We're pleased to hear that you enjoyed purchasing your tenant policy online and that you liked the rate you received. Cheers, Aneel Mattu, Digital Marketing Specialist.
Great web interface. - Graham A. from Scarborough, ON on Sep 16, 2017
Response: Creating an easy to use website has been a priority from the beginning, Graham. So, thanks for taking the time to share your thoughts on its usability. All the best, Aneel Mattu, Digital Marketing Specialist.
The initial buying of an insurance policy cannot be used to rate Square One without having experienced their claims handling, wordings, etc. - Garrett A. from Vancouver, BC on Sep 16, 2017
Response: Hi, Garrett. The true litmus test of any insurance provider is their claims process. If you'd like to learn about Square One's claims process, you can do so here: https://www.squareoneinsurance.com/support/claims-process/. You can also read reviews from customers who have gone through that process here: https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Finally, you should have received your policy wordings through email right after you bought your policy. If you want to review the policy wordings before purchasing, you can download a sample by visiting https://www.squareoneinsurance.com/home, navigating to the "Policy wordings" tab, and clicking the orange button. Regards, Aneel Mattu, Digital Marketing Specialist.
Great job! So straightforward and easy to use. I love Square One! Will recommend to my friends and family! - Jiwon C. from Burnaby, BC on Sep 16, 2017
Response: Thank you so much, Jiwon! If you'd like to see some additional savings while recommending Square One to your friends and family, feel free to share your personalized URL found in your online account. Thanks again for leaving a review about your experience. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.051045104The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
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