Wondering what people are saying about us? A total of 6,676 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 6,676 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
We had a flood in our apartment because of the washing machine in February. Square One Insurance Services did an excellent job and kept everything on time. Thank you so much. - Braco B. from Gabriola, BC on Jun 10, 2018
Response: Hi, Braco. It's nice knowing your claim was handled quickly and that you're happy with the end result. Thank you for taking the time to share and we wish you all the best. Regards, Aneel Mattu, Digital Marketing Specialist.
Going through the online process was a breeze. Had a unique question, called them up, they handled my request very quickly and the agent knew exactly how to answer the request. Very impressive. - Andrew S. from Port Coquitlam, BC on Jun 9, 2018
Response: It's so nice to hear you found the agents helpful, Andrew. Thank you so much for the feedback, Aneel Mattu, Digital Marketing Specialist.
I spent about a week trying to get a quote for a rental property we are buying. It was so difficult that I finally gave up and went to another provider recommended by our mortgage broker. The agent took our information by phone, asked me to email certain documents and had our quote and policy in two days. - Mary B. from White Rock, BC on Jun 9, 2018
Response: Hi, Mary. I'm so very sorry you didn't have a happy quoting experience with Square One. After reviewing your file, it appears there was a delay in receiving some paperwork from another provider and that's what caused the difficulties. That said, customer service is always a top priority and our agents go through regular service coaching sessions. We'll share your feedback and your experience with the agents to further improve the service you receive. Regards, Aneel Mattu, Digital Marketing Specialist.
Angela was fantastic. She addressed all of my needs in a professional and friendly manner. I could not have asked for better service. Thanks for taking the stress off of my mind. - CaSaundra T. from Mesa, AZ on Jun 9, 2018
Response: Angela is a rockstar and we're lucky to have her on the team. She'll be thrilled to learn you enjoyed the service you received, CaSaundra. Thanks for sharing, Aneel Mattu, Digital Marketing Specialist.
Simple, straightforward, easy. Also, good customer service. I messaged them on a weekend with a question about my quote, and while the automated response told me to expect a reply by one business day, I received an emailed reply within minutes. - Darren B. from Vancouver, BC on Jun 9, 2018
Response: Hi, Darren. Happy to hear you liked the customer service and easy process. Thank you for sharing and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
I did not intend to purchase the policy! I wanted to change the payment from annual to monthly! Please do not process the annual payment on the credit card. - Sean I. from Calgary, AB on Jun 9, 2018
Response: Hi, Sean. Thanks for bringing that up. After reviewing your file, I'm pleased to learn that an agent was able to get in touch with you and assist with the matter. Regards, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.