Wondering what people are saying about us? A total of 5,104 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 6 video reviews and 5,104 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
I am usually nervous to do things online but this was very easy. Also, Sunny was very helpful when I initially called for assistance in setting up my account. Thank you! - Robin A. from Delta, BC on Oct 26, 2017
Response: Sunny will be thrilled to hear that! Thank you so much for providing your feedback on the service he delivered and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
Fast and easy renewal. Not happy though to see the yearly rate increases year after year. - Elisa E. from Garibaldi Highlands, BC on Oct 25, 2017
Response: Hi, Elisa. Thanks for writing a review, and I'm sorry you're not pleased with the rate change. Home insurance rates change every year for several reasons, the most common being the significant number of large losses realized across the country within the past year. That said, every home insurance provider will adjust rates as time progresses. And, it's possible that your rate may decrease at policy renewal. Thanks again for the review. Regards, Aneel Mattu, Digital Marketing Specialist.
Happy with the smooth onboarding process. Hassle-free. However, got surprised when I noticed that I got charged $44 upfront (3-month premium in advance) while I chose the monthly payment option. The same was not clarified during the entire process. Not sure if it will be a smooth, hassle-free claim process in case I need it. Hope I'll never need it. - Vaibhav S. from Etobicoke, ON on Oct 25, 2017
Response: Hi, Vaibhav. Thank you for sharing your feedback on the onboarding process and for choosing Square One. When it comes to the three-month downpayment, I'm sorry you found that to be a surprise. During the quote process, just before the payment screen, the system notifies all customers about the downpayment and total amount that will be charged. That said, I'm sorry that wasn't more clear during the process. For claims, you can learn more about the process here: https://www.squareoneinsurance.com/support/claims-process/. And, you can also read some review from other customers who have gone through the claims process here: https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Thanks again for the feedback and welcome to Square One. Regards, Aneel Mattu, Digital Marketing Specialist.
The online process to renew an insurance policy was simple and straightforward. All questions were direct and easy to answer. Supplemental information accompanied each question to ensure the user knew exactly what each set of options was, and what the impacts of selecting another option could be, financially and practically. - Christina S. from Ottawa, ON on Oct 25, 2017
Response: Hi, Christina. Thank you so much for leaving such a detailed review about your renewal experience. All the best, Aneel Mattu, Digital Marketing Specialist.
Good price. Although it was hard to get a quote on my iPhone. I would suggest reviewing your mobile website because I gave up the first time. It was just not allowing me to go further. Just a few glitch. Thanks! - Danae C. from Vancouver, BC on Oct 25, 2017
Response: Hi, Danae. I'm sorry you weren't able to continue your quote on your iPhone, that's definitely something we'd like to address and fix. Danae, I've sent you an email about your experience so I look forward to finding out more and fixing the glitch if you have the time. Thanks again for letting us know and for writing a review about your experience! Cheers, Aneel Mattu, Digital Marketing Specialist.
I've had a couple of other insurers before, but it meant spending hours reading a lot of small print. Here you get what you see in large letters (actually, I hope I never need to use it, but I got peace of mind). Go get a quote, you got nothing to lose. - Andreas C. from Vancouver, BC on Oct 24, 2017
Response: Happy to hear you appreciate the easy to read policy wordings, Andreas. Thanks for the recommendation and for sharing your experience. All the best, Aneel Mattu, Digital Marketing Specialist.
Website is great, wordings are plain language, and the 3 phone calls to get further information were very helpful. - Mary P. from Toronto, ON on Oct 24, 2017
Response: Thanks for providing some feedback on the website and wordings Mary. It's also nice knowing you found speaking to an agent over the phone helpful. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.051045104The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.