Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Below you’ll find 6 video reviews and 5,016 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Good and concise. The number of options shown per policy item is clear. Follow-up was courteous and professional. - Peter K. from North Vancouver, BC on Nov 14, 2017
Response: Hi, Peter. Glad you liked the process and the online system. And, the agents will be pleased to hear you enjoyed their follow-up. Thanks for the review, Aneel Mattu, Digital Marketing Specialist.
Quick and easy. Haven't actually needed the insurance yet, and hopefully never will. - Krystal H. from Abbotsford, BC on Nov 14, 2017
Response: Thanks for sharing, Krystal. You'll be happy to learn that in the event you do need to submit a claim, the team is committed to helping you every step of the way. All the best, Aneel Mattu, Digital Marketing Specialist.
The application process and policy are written in plain language and are easy to follow. - Mary C. from Burnaby, BC on Nov 14, 2017
Response: Happy to hear you found it easy to follow the process and understand the policy, Mary. Thanks for taking the time to share and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
They're straightforward, show integrity, and don't deny you insurance if your policy was cancelled with someone else. You decide how much you want to pay, it's flexible and great for young people. They give you access to pertinent information like what you're protected against and what your shortfalls will be. Love them, never going to leave. - Danielle O. from Toronto, ON on Nov 14, 2017
Response: Hi, Danielle. Thank you so much for taking the time to share some feedback on your experience. We're so pleased you chose Square One and we look forward to being your home insurance provider for years to come. All the best, Aneel Mattu, Digital Marketing Specialist.
A very easy system for setup, fair prices, and everything was very easy to understand. The ability to save progress and come back later was really convenient as well. - Juan P. from Toronto, ON on Nov 13, 2017
Response: Hi, Juan. Thank you so much for taking the time to leave some feedback on your experience. Glad you liked the online system. Regards, Aneel Mattu, Digital Marketing Specialist.
Very frustrating, and appears to be intentional, that once a deductible for earthquake or sewer is selected I'm unable to edit. That is, if I select the $5,000 sewer deductible, it doesn't provide a selection for the $25,000 deductible should I change my mind. I'm also not sure why $1.5 million liability is not an option. - Steve C. from Etobicoke, ON on Nov 12, 2017
Response: Hi, Steve. I'm sorry you had a frustrating experience. However, I'm happy to hear that someone one of our team leaders was able to get in contact with you to discuss the issues you faced and the solutions. Thank you for taking the time to write a review. Regards, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
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