Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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I used to be a big fan of Square One, telling others about it because of the reasonable premiums. Now I felt in a pinch, as I'm moving and I really need the policy transferred. But the rates went up dramatically. I may not continue after year one. - Richard D. from Vancouver, BC on Nov 17, 2017
Response: Hi, Richard. I'm sorry you're not happy with the change in your rate after moving. A significant factor in pricing is the age, condition, and location of the home. So, moving homes can often cause a rate to increase or decrease. That said, I'm glad an agent was able to get in touch with you, explain the situation, and offer to lower the rate. Regards, Aneel Mattu, Digital Marketing Specialist.
Had to make a couple changes to my policy, as we were moving. The process was quick and easy, and I really appreciated the specific payment details at the end. Told us what the balance on our account is and when our next payment would be among other things. - Stephanie C. from Victoria, BC on Nov 16, 2017
Response: That's great to hear, Stephanie. Thanks for letting us know what you thought of the process. Cheers, Aneel Mattu, Digital Marketing Specialist.
I love that I can review and add/subtract from my policy online. Thank you for embracing technology to make this process easier. - Kevin M. from Burlington, ON on Nov 15, 2017
Response: Hi, Kevin. We're so glad you had an enjoyable online experience, thanks for sharing. And, you have our promise to continue embracing technology. All the best, Aneel Mattu, Digital Marketing Specialist.
I have been with Square One for a year now and appreciate both the customer service when we signed up and how easy it is to renew the policy online. I also like how many ways there are to customize my coverage so I pay for just the things I need to cover. - Noelle C. from Toronto, ON on Nov 15, 2017
Response: Thank you so much for continuing to choose Square One, Noelle! Regards, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
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