Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 6 video reviews and 5,016 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Bad customer service.
I've been trying to buy my insurance for at least a month and kept on running into problems with the payment. They told me to go to my bank to solve it, I did. Bank said there were no problems with payment. I tried three different cards and kept on getting the same error. Customer service kept on saying go to your bank even though I told them I already did. No effort whatsoever to help me find a solution. Great way to help a potential customer. - Celine C. from Toronto, ON on Nov 20, 2017
Response: Hi, Celine. I'm sorry you ran into problems when trying to complete a purchase and that you weren't happy with the customer service you received. That said, it is nice knowing that you were able to get in contact with an agent about your policy. Regards, Aneel Mattu, Digital Marketing Specialist.
Just bought renters insurance after reading good reviews of Square One. Diana was the agent and she was helpful with assisting me in going over the online quote I filled out. Would recommend. - Tania D. from Toronto, ON on Nov 20, 2017
Response: Diana will be so thrilled to hear that, Tania. Thank you for leaving some feedback on your experience and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
Online form process was simple and easy to fill out. It only took a matter of minutes and it ended up saving me a sizeable sum of money for the year. Highly recommended. - Dietmar S. from New Westminster, BC on Nov 19, 2017
Response: Congratulations on the savings, Dietmar! That's fantastic to hear. Thanks for leaving a review about your experience and for choosing Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
Online is efficient but not personal. - Deborah H. from Lethbridge, AB on Nov 19, 2017
Response: Hi, Deborah. I'm sorry you didn't find the online system personal. During the process, we make sure you're only asked questions that relate to your situation so you don't need to answer anything that doesn't matter to you. And, throughout the process, you're able to contact an agent through the web chat feature and they're more than happy to help. That said, thanks for the feedback. We'll continue to find more ways to make the online quoting experience more personalized. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.