Wondering what people are saying about us? A total of 5,515 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Below you’ll find 6 video reviews and 5,515 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Awesome phone support.
I called in and the agent was great! He explained everything and was very patient with my naive questions. Let's wait and see if they will cover me when I need it. - Jamie G. from Coquitlam, BC on Feb 12, 2016
Response: Thanks for providing feedback about the phone support you received from Igor, he'll be thrilled to hear he was able to help! You'll also be pleased to learn that we stride to offer the same level of support throughout the entire claims process. Please feel free to check out reviews from customers who've submitted claims here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Thanks for choosing Square One, Jamie. Aneel Mattu, Digital Marketing Coordinator
Very good customer service, talked to two associates, and both took the time to help and explain things that I didn't understand. When my phone ran out of minutes mid call, the other associate kindly contacted the other to explain what happened, enabling me to continue purchasing my insurance policy. I'll recommend. - Danielle W. from Edmonton, AB on Feb 12, 2016
Response: Thanks for the feedback about the level of service you received, Danielle. Both the agents will be very pleased to hear they were able to help. And, thanks for the recommendations! Feel free to share your personalized URL found in your online account for additional savings. Aneel Mattu, Digital Marketing Coordinator
Certainly their rates seem good and the online application is easy and convenient. If their handling of claims goes as smooth as the application process then they deserve 5 stars. - James T. from Calgary, AB on Feb 11, 2016
Response: Insurance companies are often, and rightly so, judged based on the handling of claims. We encourage you to read some of the reviews left by customers who went through the claims process, found here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. You have our commitment to keep the claims process as smooth as possible. Thanks for leaving a review, James. Aneel Mattu, Digital Marketing Coordinator
No complaints here. Love the UI, and it's brutally simple. - Peter G. from Vancouver, BC on Feb 11, 2016
Response: Thanks for the website feedback, Peter. Ensuring everyone has an enjoyable experience both on the site, and through the quote process is very important to us so your feedback is much appreciated. Aneel Mattu, Digital Marketing Coordinator
The customer service was very prompt and personalized. It was easy to set up everything online, and I had flexible payment and policy options. - Anne G. from Toronto, ON on Feb 10, 2016
Response: Our agents will be pleased to hear they were able to help answer all your questions in a timely fashion. Thanks for the feedback about the service you received, and how you enjoyed the online system. Aneel Mattu, Digital Marketing Coordinator
I'm pleased with how easy you made this whole process. Picking what you insure, how much you want and your deductible, all in plain view was a welcomed experience. When I had a question I clicked the chat button and Kevin G. came on answered my questions right away. Great website, and great service. I will be recommending to any colleagues that may be in need. - Matthew E. from Penhold, AB on Feb 10, 2016
Response: That's fantastic to hear, Matthew. We're pleased you're happy with the ability to personalize your policy to your needs, and with the quick service you received from Kevin. Thanks for taking the time to leave a review, and welcome to Square One. Aneel Mattu, Digital Marketing Coordinator
Easy to use and understand. Makes my life so much easier! - Gloria C. from Surrey, BC on Feb 10, 2016
Response: Finding and purchasing the right insurance coverage doesn't have to be a difficult process! It's great that everything was easy to use and understand. Thanks for choosing Square One, Gloria. Aneel Mattu, Digital Marketing Coordinator
Very user-friendly! - Laura B. from Vancouver, BC on Feb 9, 2016
Response: You have our promise to keep (and continuously improve) our systems so that they stay user-friendly. Thanks for letting us know about your experience! Aneel Mattu, Digital Marketing Coordinator
Pretty solid. Would have been good if you knew how many floors my building had. - Ryan M. from Vancouver, BC on Feb 9, 2016
Response: Thanks for the feedback, Ryan. While having certain building details automatically populate in the system is something we're doing, we're adding more and more individual structure information into our database as time goes on. So our apologies for not having yours available, but you'll be happy to know we should be able to do that for you in the near future. Aneel Mattu, Digital Marketing Coordinator
I'm so happy. Fast customer service and fast policy creation. This is the best policy I've signed up for and I'm paying 60% less than what the little guy in the shiny armoured suit quoted! - Spiro I. from Toronto, ON on Feb 9, 2016
Response: That's fantastic news! We're thrilled we could help you save 60% compared to a competitors quote. Thanks for choosing us to be your home insurance provider, Spiro. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.055155515First-time shopper. The agent was very helpful and knowledgeable. He answered all my questions with great advice. The process was fast with an amazing quote. Highly satisfied with
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.