Wondering what people are saying about us? Below you can read 7,319 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Always thought of it, but really don't have anything worth insuring yet. Although, one fire six years ago, we lost everything. Yet, we picked up pretty quickly, all the same. - Valerie N. from Surrey, BC on Apr 22, 2017
Response: Hi, Valerie. I'm sorry to hear you went through that six years ago. It's nice knowing you're considering purchasing home insurance and we highly recommend it, whether you choose Square One or another provider. All the best, Aneel Mattu, Digital Marketing Specialist.
I went to a quote aggregator to price our insurance required by our landlord. I was contacted by phone by a wonderfully charming Square One agent named Sandra and had a policy in about 15 minutes. It was also in the price range I expected and covered all of the landlord's liability requirements. - Clayton H. from York, ON on Apr 21, 2017
Response: Hi, Clayton. Thank you so much for sharing your feedback about Sandra. She'll be pleased to learn you enjoyed setting up a policy with her. Thanks again, Aneel Mattu, Digital Marketing Strategist.
Loved how easy and comprehensive the questions were. Found a great policy for less than the other companies and I even received more that I originally hoped for. - Sarah J. from Kitchener, ON on Apr 21, 2017
Response: That's great news, Sarah. Thanks for letting us know Square One was your most competitive option. We look forward to being your home insurance provider for years to come. Cheers, Aneel Mattu, Digital Marketing Specialist.
I hate doing things like this online but this was relatively painless. - Chester W. from Edmonton, AB on Apr 20, 2017
Response: It's nice knowing you found the online process easy to complete, Chester. You'll be happy to learn that we're continually updating the quote flow to make it even more streamlined. Thanks for giving the website a chance, we're glad you liked it. Regards, Aneel Mattu, Digital Marketing Specialist.
Hi - mostly, the process of choosing a tenants insurance policy was fine. However, I'm still in the UK, trying to arrange insurance for an apartment in Canada we're moving into soon. The website made that almost impossible - I cannot enter an overseas phone number anywhere (so I'm concerned because Square One doesn't have my actual phone number at all now!), and every single payment option had a problem. It would be easy to fix those problems, then this would have been a five-star review. - Jon C. from London, UK on Apr 20, 2017
Response: Hi, Jon. I'm sorry to hear you didn't have a smooth experience on the website. When it comes to updating your telephone number, you're able to do that through your online account. Once you sign in, click on the "Account information" tab and select "Edit" beside the phone option. You can then update both your primary and secondary phone number. Jon, thank you for the feedback about not being able to complete this during your initial quote. As we're continually upgrading our online system, I'll give this feedback to our team so we can work on a solution. Regards, Aneel Mattu, Digital Marketing Specialist.
Just purchased a tenant policy. The online interface was easy and quick to use. I was able to get the basic policy I needed. The only reason for four stars is I have yet to deal with anyone directly and therefore cannot judge customer service at this time. - Brock S. from Toronto, ON on Apr 19, 2017
Response: Thank you so much for taking the time to leave your feedback, Brock. If you ever need to contact someone directly, an agent will be more than happy to assist. Regards, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.