Wondering what people are saying about us? Below you can read 7,799 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 9 video reviews and 7,799 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Always a pleasure.
Online, over the phone, whatever it may be, the experience is always top of the class. Thank you for serving me, my family, and my friends! - Adam J. from Surrey, BC on Aug 15, 2017
Response: Hi, Adam. Thanks for choosing Square One as your home insurance provider! We're happy to have the opportunity to serve your family and friends as well. Regards, Aneel Mattu, Digital Marketing Specialist.
It would be great if you mentioned the cancellation fee at the beginning of the process. - Pavel K. from North York, ON on Aug 14, 2017
Response: Hi, Pavel. I'm sorry you had a negative experience. While the agents and online system discuss the minimum retained premium during the quote process, mentioning it earlier is something we will look into. It's important to note that Square One does not have a cancellation fee, rather customers may be subject to a minimum retained premium. A minimum retained premium will only impact those who have paid less than $50 total in premiums since purchasing the policy. For example, a $40/month policy is subject to a $50 minimum retained premium for only the first two months. After the second month, the minimum retained premium no longer applies. Thank you for taking the time to leave some feedback and I'm sorry you didn't have a positive experience, Pavel. Regards, Aneel Mattu, Digital Marketing Specialist.
Though I did find some of the questions unclear, and I was unable to retrieve a previously started quote, it was pretty easy. - Lorraine R. from Ottawa, ON on Aug 14, 2017
Response: Hi, Lorraine. I'm sorry some questions didn't make sense and that your other quote wasn't readily available. As we're always making updates, this is something our team will look into. Thanks for the feedback and for leaving a review. All the best, Aneel Mattu, Digital Marketing Specialist.
Thank you, Square One, for offering a great option for those of us choosing to short-term rent out our properties. Andy was amazingly professional and a pleasure to work with! - Beth C. from Calgary, AB on Aug 14, 2017
Response: It's so nice to hear that Square One was a great option for your short-term rental properties, Beth. Thanks for taking the time to share your thoughts about your policy and Andy. Cheers, Aneel Mattu, Digital Marketing Specialist.
The online process greatly simplifies the policy renewal and it only takes a few minutes without burdensome time commitment for a phone call. We've been using Square One for three years now. The premium savings were substantial. - Tad B. from Hamilton, ON on Aug 14, 2017
Response: Thank you so much for continuing to choose Square One, Tad. It's nice to hear you were able to save a significant amount of time and money. Regards, Aneel Mattu, Digital Marketing Specialist.
Awesome home insurance purchase option and not like those other places who pressure you. Love the fact that you can do this all online and you can tailor the policy to fit your actual needs! - Danny Q. from Vancouver, BC on Aug 14, 2017
Response: Happy to hear you liked being able to complete everything online, Danny. Thanks for taking the time to share and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.