Wondering what people are saying about us? A total of 6,412 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 9 video reviews and 6,412 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
I called and got assistance while filling in the online form - very helpful. Affordable and easy to access insurance. Thanks! - Maria S. from Vancouver, BC on Sep 20, 2016
Response: It's nice to hear an agent was able to assist you as you went through the online process, Maria. Please don't hesitate to contact us again if you have any questions. Cheers, Aneel Mattu, Digitial Marketing Coordinator.
I needed coverage quickly and was out of the country. Square One was a great, efficient and easy service for me to obtain the necessary insurance. Highly recommended. - Mark W. from Port Moody, BC on Sep 19, 2016
Response: We're so pleased you were able to find coverage when you needed it most, Mark. It's especially nice to hear you were able to do so while out of the country. Thanks for choosing Square One. Aneel Mattu, Digital Marketing Coordinator
Great so far. - Sophie H. from Maple Ridge, BC on Sep 19, 2016
Response: We're pleased you're happy with everything so far, Sophie. If you have any questions about your policy please don't hesitate to contact us and an agent will be more than happy to assist. Aneel Mattu, Digital Marketing Coordinator
Easy to update the policy as needed. - Dejan P. from Prince George, BC on Sep 19, 2016
Response: You should be able to update your policy when you like, how you like. Thanks for letting us know you found it easy to make changes to your policy, Dejan. Aneel Mattu, Digital Marketing Coordinator
You guys were the only ones offering $15,000 liability for cheaper. I don't own $30,000 worth of stuff like every other company was asking for (yay for insurance grabs). You guys weren't so I went with you, plain and simple. Be honest and you'll make money. - Adam W. from Vancouver, BC on Sep 18, 2016
Response: Adam, it's so great to hear you appreciate the ability to customize your policy to meet your needs. We couldn't agree more, why should you have to pay to insure what you don't own? Thank you so much for sharing your thoughts and for choosing Square One as your home insurance provider. Aneel Mattu, Digital Marketing Coordinator
Love the website, very easy to use. Makes me less stressed now that I'm insured. - Andrew G. from Burnaby, BC on Sep 18, 2016
Response: Thanks for the feedback about the website, Andrew. Peace of mind is important, so it's nice to hear you're less stressed now that you found insurance. Welcome to Square One. Aneel Mattu, Digital Marketing Coordinator
The worst website I have ever seen in terms of clarity. - Reza A. from Kelowna, BC on Sep 17, 2016
Response: Hi Reza. Our goal has always been to make the entire process as easy and straightforward for our customers, so I'm really sorry you're disappointed with the clarity of the website. It comes as quite a surprise considering many other customers feel the website greatly helps them through the process. Our customer service managers will review your file to see how we could have improved the process for you and they'll use your feedback when training current and new agents. Again, I'm sorry you didn't have an enjoyable experience but we appreciate your feedback as it'll help us get better. Thanks, Aneel Mattu, Digital Marketing Coordinator.
Required by the condo building. Competitor (BCAA) requires a minimum $40,000 coverage. I doubt if I even have $4,000 worth of stuff. Square One is a lot more reasonable. The website and sign-up process was fantastically easy to navigate. Bring on the fires, floods, and earthquakes (um, just kidding)! - Christopher Z. from Vancouver, BC on Sep 17, 2016
Response: Thank you so much for choosing Square One as your tenant insurance provider, Christopher. It's nice to hear you appreciate the ability to customize your policy to meet your specific needs. Thanks for taking the time to write a review, and welcome to Square One! Aneel Mattu, Digital Marketing Coordinator
So easy and inexpensive! - Yolanda B. from Toronto, ON on Sep 16, 2016
Response: It's amazing how much you can save when you only pay to insure what you own! Thank you for leaving some feedback about the process and the rate you received, Yolanda. Cheers, Aneel Mattu, Digital Marketing Coordinator.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.