Wondering what people are saying about us? A total of 5,515 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Below you’ll find 6 video reviews and 5,515 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
The online application allows you to make informed choices to customize your policy, and see the applicable deductibles and fees. - Tinwai B. from Kamloops, BC on Mar 13, 2016
Response: Customers really enjoy the transparency of the online system, so thanks for letting us know you do as well. Your feedback helps us maintain and improve its usability. Thanks, Tinwai. Aneel Mattu, Digital Marketing Coordinator
Fast and easy to use. - Kelsey A. from Toronto, ON on Mar 12, 2016
Response: You probably don't want to spend your whole day dealing with insurance, so it's nice to hear you were able to do everything quickly. Thanks for choosing Square One, Kelsey. Aneel Mattu, Digital Marketing Coordinator
I'm impressed by how easy this was. - Michael T. from Toronto, ON on Mar 12, 2016
Response: That tends to be a common reaction, especially since the industry hasn't changed much in the past. We're glad you're impressed, and look forward to keeping that great first impression. Welcome to Square One, Michael. Aneel Mattu, Digital Marketing Coordinator
Easier to use than most other insurance sites. - Anthony M. from Vancouver, BC on Mar 11, 2016
Response: Your feedback drives a lot of our website design and usability decisions, so thanks for letting us we're on the right track. We look forward to staying ahead of the curve. Aneel Mattu, Digital Marketing Coordinator
Poor claim handling (inexperienced claims adjuster) and still no pay out trying to find any and every excuse. Will see what happens in the end but will probably switch soon. Adjuster disappeared and seems like he does not know what to do at every step. Very frustrating experience overall and it is not even over! And there will surely be an accommodating answer to my review that will lead to nothing. - Cristian F. from Moose Jaw, SK on Mar 11, 2016
Response: Cristian, thank you for your feedback. As the Square One person overseeing your claim, I’m going to escalate this matter to the handling adjuster’s management team. They will be in touch with you shortly. Matt Woodall, Senior Claims Examiner
My live agent, Adnan Shams, was extremely helpful and answered my many questions. Although everything is really thorough on the website, I had additional specific questions. He was great! - Helen M. from Etobicoke, ON on Mar 11, 2016
Response: We're so lucky to have Adnan on our team, he'll be very happy to hear that you enjoyed talking with him. Thanks for the feedback and for becoming a customer, Helen. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.055155515First-time shopper. The agent was very helpful and knowledgeable. He answered all my questions with great advice. The process was fast with an amazing quote. Highly satisfied with
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.