Wondering what people are saying about us? Below you can read 7,799 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 7,799 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Easy as pie.
Square One has taken the headaches out of buying insurance. It is clear, concise, and very user-friendly. Thank you for easing up the stress and making my life easier Square One! - Martine C. from Vancouver, BC on Aug 24, 2017
Response: We're happy we could help, Martine! Thank you so much for the kinds words and for leaving a review. All the best, Aneel Mattu, Digital Marketing Specialist.
Diana was very informative and helpful. She did not have all the answers, however, did everything she could to get them and did so in a timely and efficient manner. She kept her word and called back when she said she would. A-plus for Diana's service. She was fantastic to set up our insurance for us. - Samantha T. from North Vancouver, BC on Aug 24, 2017
Response: Hi, Samantha. Thank you so much for providing some feedback on Diana and the service she delivered. It's nice knowing you received a call back from her with answers to all your questions. Cheers, Aneel Mattu, Digital Marketing Specialist.
Very simple process. - Kerri-Ann H. from Westbank, BC on Aug 23, 2017
Response: Creating a simple yet thorough process has been a goal since the beginning, Kerri-Ann. Thank you so much for taking the time to let us know your experience, it's much appreciated. Regards, Aneel Mattu, Digital Marketing Specialist.
I want to thank the quality of the customer service I had when buying my tenant insurance policy. The person who took care of me was very patient and kind in answering and explaining all the details that I needed to know before making my decision. I recommend them. - Nino R. from Mississauga, ON on Aug 22, 2017
Response: Hi, Nino. Thank you so much for sharing your experience. It's great to hear you enjoyed purchasing your tenant insurance policy. Regards, Aneel Mattu, Digital Marketing Specialist.
Happy with the overall process and amount of money awarded for my claim. However, the one thing I was expecting was to be able to get a reasonable estimate of how much my monthly insurance payments will go up due to losing my no claims status. So whilst I'm happy with the money I've received for my claim, that could change if I find that my monthly payments increase substantially due to this. - Daniel D. from Vancouver, BC on Aug 22, 2017
Response: Hi, Daniel. Thank you so much for writing a review about your claims experience. I'm sorry that you didn't receive a reasonable estimate regarding your monthly payments. To answer your question, in general, you will lose your claims free discount at renewal after proceeding with a claim. At Square One, this discount ranges from 5% to 20%. After you have been three years claims free, you will once again qualify for the discount. And, the longer you remain claims free, the higher your discount will be. Please don't hesitate to contact us at 1.855.331.6933 if you have any other questions. Regards, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.