Wondering what people are saying about us? A total of 6,676 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 6,676 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
It was fast, easy, and allowed me to pick what I wanted to cover. It let me see the amounts, and I was able to choose a price that not only covered me but one that I was comfortable paying each month! Will definitely recommend them to my family and friends. - Danielle O. from Toronto, ON on Dec 6, 2016
Response: Terrific to hear, Danielle! Thanks for sharing your thoughts about the system and for recommending Square One to your friends and family. If you'd like more savings, please feel free to share your personalized URL found in your online account. Cheers, Aneel Mattu, Digital Marketing Coordinator.
Didn't get it emailed yet but very easy. - Paul M. from Toronto, ON on Dec 6, 2016
Response: Great to hear you found it easy to purchase your policy. Paul, I just double-checked your file and saw that your policy has been sent to your email address. Policy documents are sent immediately after a purchase but can take a couple minutes to appear in your inbox, that would explain the slight delay. If you still don't see them in your email, or if you have any questions, please let us know and an agent would be happy to help. Thanks for choosing Square One! Aneel Mattu, Digital Marketing Coordinator
They are a very easy and fast online home insurance provider. They also have very friendly staff. If you have any problems and need to talk with them, they explain everything so it's easy to understand. - Bansari P. from Etobicoke, ON on Dec 6, 2016
Response: It's so nice to learn you were able to find answers to all your questions after talking to an agent, Bansari. Thanks for taking the time to leave a review. Cheers, Aneel Mattu, Digital Marketing Coordinator.
Great website and helpful agents made the process painless. How often can you say that about home insurance! I would recommend revising some of the wording in the policy buying process so it's clear it applies to new home purchases and not just one you currently own. - Evan C. from Kelowna, BC on Dec 6, 2016
Response: Thanks for leaving some feedback about the website and agents, Evan! They'll be happy to hear you enjoyed talking with them. When it comes to the making sure you're insuring the correct property, you are asked the address of the home you'd like to insure during the second step. Thanks again for the feedback, and welcome to Square One! Aneel Mattu, Digital Marketing Coordinator
The details required for a policy were explained nicely and were easy to understand. - Rutvi P. from Etobicoke, ON on Dec 5, 2016
Response: Ensuring you're able to easily understand the quote process will always be a top priority, so it's nice to learn you enjoyed your online experience. Of course, someone is always available to answer any question you have by phone as well. Simply call 1.855.331.6933 and an agent will be more than happy to assist. Cheers, Aneel Mattu, Digital Marketing Coordinator.
Very convenient way to purchase insurance. - Margaret R. from North Vancouver, BC on Dec 2, 2016
Response: Thanks for sharing your thoughts, Margaret. The process is constantly being updated to keep it simple and convenient, so your feedback is very helpful. Cheers, Aneel Mattu, Digital Marketing Coordinator.
Website was confusing. - Marissa N. from Burnaby, BC on Dec 2, 2016
Response: Hi Marissa. I'm sorry to hear that you found the website confusing. It comes as quite a surprise as the majority of feedback we receive speaks to its simplicity and ease of use. If you'd like to expand, you can email firstname.lastname@example.org and we'd be more than happy to learn how we can improve. Thanks for the feedback. Aneel Mattu, Digital Marketing Coordinator
I got the best possible service from the Shailean, the adjuster, and from Rupert, the claims examiner. I am extremely satisfied by the quick and excellent service. - Akhlaque Z. from Calgary, AB on Dec 1, 2016
Response: Hi Akhlaque, it's great to hear you enjoyed the level of service you received from both Shailean and Rupert. Both of them will be thrilled to learn about your claims experience. Thanks for taking the time to leave your feedback. Cheers, Aneel Mattu, Digital Marketing Coordinator.
Hi, can you send me a copy of my policy to my email? Thanks. - Jeff M. from Vancouver, BC on Dec 1, 2016
Response: Hi Jeff. Your policy documents are automatically sent to the email address you provide during the quote process. After looking at your records, it appears that your policy was sent to your email. If you have any other questions, please don't hesitate to contact us and an agent would be more than happy to help. Thanks, Aneel Mattu, Digital Marketing Coordinator.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.