Wondering what people are saying about us? Below you can read 9,654 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 9 video reviews and 9,654 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Haven't had to file a claim yet, but so far Square One has saved me a lot of money in unnecessary insurance charges. - Loyette B. from Burnaby, BC on Jun 15, 2018
Response: Happy to hear you found a lot of savings by switching to Square One, Loyette. When it comes to claims, you can read reviews from customers who've gone through the process here: https://www.squareoneinsurance.com/reviews?wpcrp=1&filter=claims#user-submitted-reviews. And, you can learn more about the steps involved in the process here: https://www.squareoneinsurance.com/support/claims-process/. Regards, Aneel Mattu, Digital Marketing Specialist.
I have been with Square One now for just over a year. It has been a very pleasant experience so far. I have never made a claim, so I don't know how they are to deal with when you need a pay out! - Loren L. from Nanaimo, BC on Jun 15, 2018
Response: Hi, Loren. Thank you so much for continuing to choose Square One. You'll be pleased to learn that customers give the Square One claims process an average of four stars out of five. If you'd like to read some claims specific reviews, please feel free to visit https://www.squareoneinsurance.com/reviews?wpcrp=1&filter=claims#user-submitted-reviews. And, you can read more about the process by visiting https://www.squareoneinsurance.com/support/claims-process/. Once again, thanks for the review! Cheers, Aneel Mattu, Digital Marketing Specialist.
Well articulated and user-friendly website to buy home insurance.
A suggested improvement would be to provide details of each heading with examples for easier understanding. - Gaurav R. from Toronto, ON on Jun 14, 2018
Response: Hi, Gaurav. It's nice knowing you like the usability of the website. And, thank you for sharing your feedback on how we can improve the process so it's easier to understand. You'll be pleased to know that we're in the process of updating our quote flow to incorporate this type of feedback and make it easier for customers to complete. Thanks again, Aneel Mattu, Digitial Marketing Specialist.
They knew everything they needed to know about my building and pre-filled it on the form, which was super helpful because some of the information that other providers ask for is not freely available. In addition to that, it was a competitive premium and there was transparency around the policy and the wordings. Overall, a positive experience! - Christopher N. from Toronto, ON on Jun 14, 2018
Response: Hi, Christopher. Thank you so much for leaving such detailed feedback! It's nice knowing you liked the several aspects of the process as well as the rate you received. Once again, thank you for the review. All the best, Aneel Mattu, Digital Marketing Specialist.
I have not claimed anything yet so this is purely a review of the application and renewal of the policy. It'ss online based, which makes it easy for anyone to use without booking an appointment or waiting in line on the phone or in-person. It only covers what you need which is something traditional insurance providers do not do and thus end up overcharging. It is simple and straightforward, takes minutes to update your policy, and they will also send a reminder when the policy is due for renewal. However, the rate went up quite considerably over the past three years. I think it is still on the cheap side right now for 2018 but if this rate hike sustains I may shop for another insurance provider. - Anson L. from Vancouver, BC on Jun 14, 2018
Response: Thank you for sharing what you like and don't like about the process and your policy, Anson. Rates often increase with all home insurance providers due to the large losses experienced across the country. That said, you'll be pleased to know that it's not uncommon for Square One customers to see their rates decrease upon renewal. If you'd like to learn some quick tips on how you can save on your premium, feel free to visit https://www.squareoneinsurance.com/9-tips-to-reduce-home-insurance-payments or call 1.855.331.6933 and an agent will be more than happy to assist. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.096549654Agents provide feedback quickly and make sure to not only directly answer your questions but bring up additional points to ensure you fully understand your policy.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.