Wondering what people are saying about us? Below you can read 8,545 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 8,545 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Easy to understand. All the information explaining the policy is there. Hope any claims are as easy to settle if required. - Sid K. from Vancouver, BC on Jan 29, 2018
Response: Hi, Sid. You'll be pleased to learn that the claims team is committed to assisting you at all times should you submit a claim. You can read more about the process by visiting https://www.squareoneinsurance.com/support/claims-process/. And, feel free to read claims-related reviews from other customers here: https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Regards, Aneel Mattu, Digital Marketing Specialist.
I received a quote online very quickly that was exactly within my budget. My order couldn't initially be processed online so I called the toll-free number and the issue was resolved in less than five minutes. I hope that this will be indicative of the service I continue to receive! - Kelli M. from Calgary, AB on Jan 29, 2018
Response: That's excellent, Kelli! Thanks for taking a moment to share your online and phone experience, so nice to hear everything was resolved in less than five minutes! Many thanks, Aneel Mattu, Digital Marketing Specialist.
Really easy and quick process. It is simple and you can customize your insurance based on your own needs and property. It is definitely one of the few ones that are affordable and the only one I have come across that allows for personalization. - Marija C. from Burnaby, BC on Jan 29, 2018
Response: Hi, Marija. Thank you so much for leaving such a detailed review. Happy to hear you liked the personalization process as well as your rate. Regards, Aneel Mattu, Digital Marketing Specialist.
Great to be able to purchase our condo policy online. The Square One website is very well designed and informative. Highly satisfied with the customer experience. - Dev B. from North Vancouver, BC on Jan 28, 2018
Response: It's so nice knowing you had an enjoyable online experience, Dev. Thank you for taking the time to leave a review and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
I had trouble with my policy stating my deductible. I wasn’t covered well with a $5,000 deductible and I didn’t feel insured about the house that I am currently renting. I had a pipe burst during the holidays and I didn’t have anywhere to live during that time. There was nothing this insurance did for me. I was homeless and my things got damaged by water. I wasn’t too happy with this company and will be leaving this insurance as soon as my contract with my landlord has ended. - Asma N. from Ottawa, ON on Jan 27, 2018
Response: Hi, Asma. I'm sorry you weren't happy with your claims experience and how the deductible you selected impacted your claim. That said, after reviewing your file, I'm pleased you were able to update your deductible to a different amount. Again, I'm sorry you weren't happy with your claim but thank you for the review. Regards, Rena Novotny, Claims Manager.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.085458545Megan was amazing. She helped us get what we were looking for and we could not be happier. Thanks, Megan!
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.