Wondering what people are saying about us? A total of 6,714 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 9 video reviews and 6,714 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Easy as pie.
User-friendly and easy to get a hold of staff through email or phone. - Kevin S. from Mississauga, ON on Dec 30, 2016
Response: Customer support is so important, that's why you have our promise to keep response times low and continue to offer several methods of communication. If you ever have a question while browsing the website, feel free to open an online chat and an agent will be more than happy to assist. Thanks for the feedback, Kevin. Aneel Mattu, Digital Marketing Specialist
Excellent customer service both online and on the phone. Patiently answered all of my questions, and, offered the best rate I could hope to find. Highly recommend them! - Amy M. from Hamilton, ON on Dec 29, 2016
Response: Hi Amy, thank you so much for the recommendations! If you'd like to see even more savings, feel free to share your personalized URL found in your online account. Thanks again! Aneel Mattu, Digital Marketing Specialist
The application process is really straightforward. I like how it automatically updates your monthly estimate with each option you select. - Ryan O. from North Vancouver, BC on Dec 29, 2016
Response: Thank you so much for leaving some feedback about the online system, Ryan. It's nice knowing you liked how your rate is updated in real-time. Welcome to Square One. Aneel Mattu, Digital Marketing Specialist
Karla's service is great. I got the best price and the kind of coverage I need. I bought two policies from her. I will recommend to my family and friends. I hope that they're also efficient and trusted in the event of claim. - Peggy C. from Markham, ON on Dec 29, 2016
Response: Hi Peggy. Karla will be delighted to learn that she was able to help you find the coverage you need at a price you're happy with. When it comes to submitting a claim, you have our promise to uphold the level of service you've received so far. If you'd like to read what other customers are saying about their claims experience, feel free to do so here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Regards, Aneel Mattu, Digital Marketing Specialist.
Great service at a reasonable price! An easy to use system that allows you to customize your policy based on your needs. - Chengchen S. from Richmond, BC on Dec 28, 2016
Response: Terrific! You can really notice the savings when you don't pay to insure what you don't own. Thanks for providing some feedback, Chengchen, and welcome to Square One. Aneel Mattu, Digital Marketing Specialist
Was setting up tenant insurance for the first time as a young couple, there were some mix-ups with the apartment number and Square One was very accommodating. Ten out of ten, will continue to go with them in the future. - Nicholas S. from Etobicoke, ON on Dec 28, 2016
Response: Hi Nicholas. We're so pleased to hear you're happy with the service you received. And, we're looking forward to being your home insurance provider for many more years to come. Cheers, Aneel Mattu, Digital Marketing Specialist.
Friendly, helpful staff. - Eric R. from London, ON on Dec 27, 2016
Response: The agents will be delighted to hear you enjoyed talking with them, Eric. Thank you so much for providing some feedback about their service, and welcome to Square One. Aneel Mattu, Digital Marketing Specialist
Much quicker and easier to do than over the phone. Very easy to follow and the options available are good. - Aleksandar S. from Mississauga, ON on Dec 27, 2016
Response: Thanks for taking the time to leave some feedback about the online process, Aleksandar. It's nice knowing you found the steps easy to follow. Regards, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.067146714Kathy was assisting me with my policy and she made it as painless and easy as ever. Easiest way to purchase home insurance, I am so impressed with the level of service and how she
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.