Wondering what people are saying about us? A total of 5,104 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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I love your website, super simple. Pricey though. - Piers M. from Vancouver, BC on Dec 24, 2015
Response: Thanks for the feedback, Piers. Please do not hesitate to call or email us at anytime to see if there are opportunities to make adjustments to help reduce the price. Aneel Mattu, Digital Marketing Coordinator
Just purchased their condo policy. I normally don't provide online reviews. The experience with Square One is well beyond my expectation. Would like to endorse the Vancouver based business! - Ailin Z. from Vancouver, BC on Dec 22, 2015
Response: Thanks for your endorsement! That means a lot to us, and we're looking forward to continuing to exceed expectations. Aneel Mattu, Digital Marketing Coordinator
I am switching from another insurance company as your rates are better. I did a little research to find out if your claims process had any pitfalls. As you are fairly new, not a lot of info on that. It was easy to get a quote and buy online. - Adam P. from Vancouver, BC on Dec 21, 2015
Response: It's great to hear you found our rates to be competitive. Wanting to know more about the claims process is completely understandable, and we try to provide as much information as possible on our website. Please feel free to read about our process and FAQ's on our support webpage: https://www.squareoneinsurance.ca/support/claims-process/. If you'd like to learn more about what other customers have said, I encourage you check out our claims reviews: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Thanks again, Adam. Aneel Mattu, Digital Marketing Coordinator
Not only did we get a more flexible insurance policy that actually covers what we need at a much lower rate than elsewhere ($120/yr cheaper than our current provider!), but filling out the online profile was much easier too. - Wendy U. from Vancouver, BC on Dec 19, 2015
Response: That's fantastic to hear, Wendy! Congratulations on saving so much, we're happy we could help. Aneel Mattu, Digital Marketing Coordinator
Recently, I had an issue with my monthly payments (which was actually misinterpreted by me). I was under the impression I was overcharged due to a change made to the policy at the last moment. They clarified it in a very professional manner couple of times, but I still was not sure about it. I later realized it was my misinterpretation. I really appreciate how they handled the situation in a calm and professional manner. Thank you. - Aruni B. from Mississauga, ON on Dec 18, 2015
Response: It's great to hear that everything was able to be clarified. If you have any questions or concerns in the future, please don't hesitate to call, email, or chat with us and an agent will be more than happy to help. Thanks for choosing Square One, Aruni. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.051045104The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
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