Wondering what people are saying about us? Below you can read 7,782 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
I just bought my plan and I really enjoyed how I can customize it to suit my needs as a tenant. As someone who just has a small bachelor apartment and not much to insure, but is required to purchase insurance by my landlord, it's great to be able to customize the plan and therefore get a more fair price. I also liked doing this all quickly online and on a user-friendly website. - Sarah H. from Toronto, ON on Sep 17, 2017
Response: Thank you so much for taking the time to leave a review, Sarah. We're pleased to hear that you enjoyed purchasing your tenant policy online and that you liked the rate you received. Cheers, Aneel Mattu, Digital Marketing Specialist.
Great web interface. - Graham A. from Scarborough, ON on Sep 16, 2017
Response: Creating an easy to use website has been a priority from the beginning, Graham. So, thanks for taking the time to share your thoughts on its usability. All the best, Aneel Mattu, Digital Marketing Specialist.
The initial buying of an insurance policy cannot be used to rate Square One without having experienced their claims handling, wordings, etc. - Garrett A. from Vancouver, BC on Sep 16, 2017
Response: Hi, Garrett. The true litmus test of any insurance provider is their claims process. If you'd like to learn about Square One's claims process, you can do so here: https://www.squareoneinsurance.com/support/claims-process/. You can also read reviews from customers who have gone through that process here: https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Finally, you should have received your policy wordings through email right after you bought your policy. If you want to review the policy wordings before purchasing, you can download a sample by visiting https://www.squareoneinsurance.com/home, navigating to the "Policy wordings" tab, and clicking the orange button. Regards, Aneel Mattu, Digital Marketing Specialist.
Great job! So straightforward and easy to use. I love Square One! Will recommend to my friends and family! - Jiwon C. from Burnaby, BC on Sep 16, 2017
Response: Thank you so much, Jiwon! If you'd like to see some additional savings while recommending Square One to your friends and family, feel free to share your personalized URL found in your online account. Thanks again for leaving a review about your experience. Cheers, Aneel Mattu, Digital Marketing Specialist.
Did a quote in minutes and was easy to buy. I thought getting insurance would be hard but Square One made it a breeze. - Valene R. from Hamilton, ON on Sep 15, 2017
Response: It's great to hear you found the process a breeze, Valene. Thank you so much for choosing Square One and for leaving a review about your experience. Cheers, Aneel Mattu, Digital Marketing Specialist.
Opportunity to provide extra information is lacking. For example, my basement is actually a crawl space. - Henry S. from Parksville, BC on Sep 15, 2017
Response: Hi, Henry. Thanks for sharing your thoughts about the online process. Depending on characteristics of your home, like its age, the system will automatically choose which questions it needs to ask in order for you to get a quote. This ensures you're not being asked time-consuming. unneccessary questions. That said, you'll be happy to know that our team is working on including functionality that will allow you to leave additional information for an agent to review during your quote. Again, thanks for the feedback. Regards, Aneel Mattu, Digital Marketing Specialist.
I recently moved to a new house and the process for changing my policy was simple and quick. I'm very happy it was so easy. - Corey W. from North Vancouver, BC on Sep 15, 2017
Response: Hope the move went well, Corey. Thanks for providing some feedback about your experience changing your policy, glad to hear it was easy. All the best, Aneel Mattu, Digital Marketing Specialist.
Applying for insurance online was a very good experience. The process let me know more about our own property, select what we really want to insure and the amount of coverage. It could be more helpful if some sections in the policy wordings can be more specific, or give some examples. Thank you very much for the opportunity to have my properties insured by Square One. - Paul H. from Burnaby, BC on Sep 14, 2017
Response: Hi, Paul. Thanks for the detailed feedback on your experience. It's nice knowing that you liked the process and its customizability. And, thanks for letting us know how the process can become more helpful, that's much appreciated. Regards, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.