Wondering what people are saying about us? A total of 6,445 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 9 video reviews and 6,445 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Fast and friendly.
This is the first time I have purchased renters insurance and I am very satisfied with my experience. Square One followed up on an online quote and called to see if I had any questions or needed help with my insurance needs. The whole process was very transparent and simple; it took less than 10 minutes to complete! The prices are very reasonable and I am very pleased with the customer service, it was excellent! - Jessie R. from York, ON on Nov 23, 2016
Response: Thank you so much for sharing your experience, Jessie! It's great to hear you were able to complete everything in under 10 minutes, and the agents will be delighted to learn that you enjoyed talking with them. Cheers, Aneel Mattu, Digital Marketing Coordinator.
I haven't been able to properly afford insurance in the past, but Square One's custom policies have made it possible for me. - Alexander M. from Vancouver, BC on Nov 22, 2016
Response: We're so pleased to hear you found a policy that meets your specific needs, Alexander. It's amazing how much you can save when you only insure what you own. Thanks for sharing! Aneel Mattu, Digital Marketing Coordinator
I didn't want insurance because I don't own any expensive stuff but it was compulsory by the landlord. I'm happy with the price and the easy process. - Akiko O. from New Westminster, BC on Nov 21, 2016
Response: It's great to hear you found a policy that you're happy with, Akiko. Thanks for deciding to go with Square One, we look forward to being your provider for years to come. Aneel Mattu, Digital Marketing Coordinator
Very easy process to change the insured address when we moved apartments. We were able to select the date we wanted the change to come into effect which meant one less thing to worry about on moving day. - Katie B. from Toronto, ON on Nov 21, 2016
Response: Moving can be a stressful time, so it's nice hearing that you didn't have to worry about transferring your insurance. Thanks for sharing your feedback, Katie. Aneel Mattu, Digital Marketing Coordinator
Too many questions. - Prashant S. from North York, ON on Nov 19, 2016
Response: Hi, Prashant. Sorry to hear you felt that there were too many questions, our goal is only to ask for information that is necessary and relevant to your quote. What makes Square One different from most providers is the fact that you can purchase a policy immediately after obtaining a quote, rather than just getting an estimate which requires you to answer additional questions before purchasing. So, for us to provide you with a quote that you can buy right away, we need to ask about your location, living situation, along with some other details. That said, thanks for providing your feedback. We're continuously updating the process to make it easier to complete and this will help us do just that. Regards, Aneel Mattu, Digital Marketing Coordinator.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.