Wondering what people are saying about us? Below you can read 9,654 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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The setup to purchase tenant insurance online is very straightforward and easy to use. I filled out the form and then had to speak to an agent to wrap up the process and even that was easy and straightforward. I can't comment on customer service and claiming insurance yet but the initial purchase of said insurance was easy and stress-free. - Rachel B. from Vancouver, BC on Jun 29, 2018
Response: Hi, Rachel. Thanks for reviewing your online purchasing experience, nice to hear you found it enjoyable. When it comes to customer service, you'll be pleased to learn that you can contact us at any time with any questions or comments and an agent will be more than happy to assist. And, please feel free to visit https://www.squareoneinsurance.com/support/claims-process/ or https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews to learn more about the claims process and read some claims related reviews. Regards, Aneel Mattu, Digital Marketing Specialist.
Chantelle is one of the best people for helping me understand what I needed. For example, I had no idea what kind of electrical wiring I had and it was very inconvenient for me to have someone go and check it out. She suggested looking at my home inspection report and, of course, there it was. She saved me time and money. She also was very prompt with responding by email to my questions. You have an excellent employee with her. I will definitely pass her name on to anyone I know who needs insurance. Thank you. - Margery R. from Calgary, AB on Jun 29, 2018
Response: Hi, Margery. You're absolutely right about Chantelle. She's an excellent person to talk to when purchasing home insurance and we're lucky to have her on our team. Happy to hear she made the process easy for you. Thanks for the excellent review, Aneel Mattu, Digital Marketing Specialist.
I needed to get tenant insurance quickly and I had an amazing experience with Square One! I was able to speak to an agent, Kirsten, right away and she helped me find the right policy that fit my needs. It was such a simple, quick, and easy process. She was friendly, kind, and patient. Excellent customer service and I really can't recommend them highly enough! - Taryn O. from Toronto, ON on Jun 29, 2018
Response: Hi, Taryn. Thanks for reviewing Kirsten and the service you received! And, recommendations mean so much so thank you for the kind words. All the best, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.096549654Agents provide feedback quickly and make sure to not only directly answer your questions but bring up additional points to ensure you fully understand your policy.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.