Wondering what people are saying about us? Below you can read 7,839 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
I like how easy you can set up an insurance policy online. I would like to highlight the explanation for every item on the policy, it was key in clarifying each of those policy items especially for someone who is doing it for the first time. Thanks. - Danilo B. from East York, ON on Oct 26, 2017
Response: It's nice knowing you found the process easy to complete, especially for your first time. Thanks for letting us know you appreciated the help text and welcome to Square One, Danilo. All the best, Aneel Mattu, Digital Marketing Specialist.
I like dealing with Square One. Their prices are great and lower than their competitors but still cover me. They don't give me the runaround and don't try to use ridiculous terms or add-ons. They let me know when it's time to review and everyone I've spoken to there has been lovely. - Talea C. from Toronto, ON on Oct 26, 2017
Response: We're happy that you're happy, Talea. You have our promise to keep the policy terminology easy to read and understand. Thanks for sharing, Aneel Mattu, Digital Marketing Specialist.
I like that you can update your policy online and see how the changes affect the premium. Plus, all of the customer service agents I've dealt with have been very helpful and knowledgeable. - Jennifer S. from Maple Ridge, BC on Oct 26, 2017
Response: Glad you enjoyed the entire process, Jennifer. Thanks for writing a review about the agents and the service you received, they'll be so happy to hear you liked speaking with them. Regards, Aneel Mattu, Digital Marketing Specialist.
I am usually nervous to do things online but this was very easy. Also, Sunny was very helpful when I initially called for assistance in setting up my account. Thank you! - Robin A. from Delta, BC on Oct 26, 2017
Response: Sunny will be thrilled to hear that! Thank you so much for providing your feedback on the service he delivered and welcome to Square One. Cheers, Aneel Mattu, Digital Marketing Specialist.
Fast and easy renewal. Not happy though to see the yearly rate increases year after year. - Elisa E. from Garibaldi Highlands, BC on Oct 25, 2017
Response: Hi, Elisa. Thanks for writing a review, and I'm sorry you're not pleased with the rate change. Home insurance rates change every year for several reasons, the most common being the significant number of large losses realized across the country within the past year. That said, every home insurance provider will adjust rates as time progresses. And, it's possible that your rate may decrease at policy renewal. Thanks again for the review. Regards, Aneel Mattu, Digital Marketing Specialist.
Happy with the smooth onboarding process. Hassle-free. However, got surprised when I noticed that I got charged $44 upfront (3-month premium in advance) while I chose the monthly payment option. The same was not clarified during the entire process. Not sure if it will be a smooth, hassle-free claim process in case I need it. Hope I'll never need it. - Vaibhav S. from Etobicoke, ON on Oct 25, 2017
Response: Hi, Vaibhav. Thank you for sharing your feedback on the onboarding process and for choosing Square One. When it comes to the three-month downpayment, I'm sorry you found that to be a surprise. During the quote process, just before the payment screen, the system notifies all customers about the downpayment and total amount that will be charged. That said, I'm sorry that wasn't more clear during the process. For claims, you can learn more about the process here: https://www.squareoneinsurance.com/support/claims-process/. And, you can also read some review from other customers who have gone through the claims process here: https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Thanks again for the feedback and welcome to Square One. Regards, Aneel Mattu, Digital Marketing Specialist.
The online process to renew an insurance policy was simple and straightforward. All questions were direct and easy to answer. Supplemental information accompanied each question to ensure the user knew exactly what each set of options was, and what the impacts of selecting another option could be, financially and practically. - Christina S. from Ottawa, ON on Oct 25, 2017
Response: Hi, Christina. Thank you so much for leaving such a detailed review about your renewal experience. All the best, Aneel Mattu, Digital Marketing Specialist.
Good price. Although it was hard to get a quote on my iPhone. I would suggest reviewing your mobile website because I gave up the first time. It was just not allowing me to go further. Just a few glitch. Thanks! - Danae C. from Vancouver, BC on Oct 25, 2017
Response: Hi, Danae. I'm sorry you weren't able to continue your quote on your iPhone, that's definitely something we'd like to address and fix. Danae, I've sent you an email about your experience so I look forward to finding out more and fixing the glitch if you have the time. Thanks again for letting us know and for writing a review about your experience! Cheers, Aneel Mattu, Digital Marketing Specialist.
I've had a couple of other insurers before, but it meant spending hours reading a lot of small print. Here you get what you see in large letters (actually, I hope I never need to use it, but I got peace of mind). Go get a quote, you got nothing to lose. - Andreas C. from Vancouver, BC on Oct 24, 2017
Response: Happy to hear you appreciate the easy to read policy wordings, Andreas. Thanks for the recommendation and for sharing your experience. All the best, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.