Wondering what people are saying about us? Below you can read 9,654 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 9,654 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Simple, easy and comprehensive.
Simple, easy and comprehensive; that's about it. Hopefully, I won't need to make any claims, but the process of buying has been a breeze. - Ashish N. from Coquitlam, BC on Jul 4, 2018
Response: Happy to hear you found the buying process so simple, Ashish. We hope you don't have to make a claim too, but if you do, don't hesitate to get in touch. Thanks for taking the time to review Square One, and for leaving a five-star review. Dominic Croucher, Content Marketing Specialist.
Thanks. Confirm to my email. - Rena O. from Calgary, AB on Jul 4, 2018
Response: Hi, Rena. Thank you for leaving a message. Rena, I'm unfortunately unable to locate your email address in our system. I've asked both our sales manager and claims manager and they were unable to either. I'd be happy to look into the matter further if you'd like to email me at email@example.com. That said, you may have gotten a quote or contacted an agent using another email address. In that case, you can rest assured you'll receive an email response within one business day. Regards, Aneel Mattu, Digital Marketing Specialist.
Been with Square One for a few years now and have recommended them to a number of people over the years. I had to call in a possible claim last year and they were responsive, proactive and professional. - Melinda H. from North York, ON on Jul 4, 2018
Response: That's fantastic to hear, Melinda! Thanks for your continued loyalty to Square One, and we hope to hold on to you for some years to come. Glad to hear that you feel your claim was dealt with in a positive manner. Thanks again for the five-star review. All the best, Dominic Croucher, Content Marketing Specialist.
I need my policy date to start tomorrow on July 5th. - Johnny S. from Etobicoke, ON on Jul 4, 2018
Response: Hi, Johnny. I've passed your message along to our team. I'm happy to see that they've already contacted you by email and phone and that the matter's been taken care of. Regards, Aneel Mattu, Digital Marketing Specialist.
This was my first time buying renters insurance and this was a really quick and easy process. - Jeanell L. from Brampton, ON on Jul 3, 2018
Response: Buying renters insurance for the first time can seem intimidating at first glance, so it's nice knowing you the online process made everything simple and straightforward. Please don't hesitate to contact us if you have any questions, Jeanell. Cheers, Aneel Mattu, Digital Marketing Specialist.
I called in to make a couple of changes to my policy and to get a certificate of insurance for a new lender. My requests were handled quickly and efficiently by a very helpful and friendly agent. Thank you! - Terry K. from Sayward, BC on Jul 3, 2018
Response: Customer service is always a top-priority so it's great to hear you enjoyed speaking with an agent, Terry! Thank you so much for sharing some feedback. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.096549654Agents provide feedback quickly and make sure to not only directly answer your questions but bring up additional points to ensure you fully understand your policy.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.