Wondering what people are saying about us? Below you can read 8,545 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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My claim was handled with care and taken care of promptly.
I just want to say that my claim was handled with care and taken care of promptly. Shout out to the adjuster Eliza for taking the time to run through the process with me and answered my questions. She did a fantastic job! - Samson G. from Coquitlam, BC on Mar 6, 2018
Response: Hi, Samson. Thank you so much for providing some feedback about your claims experience! Eliza and the team will be so glad knowing you enjoyed the service you received. Regards, Aneel Mattu, Digital Marketing Specialist.
Great premiums (albeit high deductible), but I live in a rented condo so it suits my purposes. The renewal process is super easy and the website walks you through everything. Haven't had to make a claim (fingers crossed I never have to) so I can't comment on that. No incentive to pay the premiums for the year up front, so this year I'm doing monthly payments. - Vanessa R. from Toronto, ON on Mar 6, 2018
Response: Hi, Vanessa. It's so nice knowing you enjoy being able to have a policy that's both competitively priced and personalized. Thank you for sharing your thoughts on the website and payment options. Regards, Aneel Mattu, Digital Marketing Specialist.
Thank you, Angelica, for your kindness and patience. I highly recommend you and your company. Angelica is an asset dealing with the public, answering all my questions, and making this an easy transaction. You need a raise. - Elaine S. from Oshawa, ON on Mar 6, 2018
Response: Angelica will be thrilled to read this review, Elaine. Thank you so much for sharing and you're absolutely right, she's a rockstar! Regards, Aneel Mattu, Digital Marketing Specialist.
Beware of this company. I have been a homeowner for over 30 years with no claims. My homes are all built within the last 10 years. I seeked home insurance but my experience was very poor and service was rude. I was asked to provide four pictures of the house, one from each side. I provided more than a dozen and it was not satisfactory. It was like pulling teeth. I went to another company and was approved and done in one hour and for $350 dollars less. They overcharged and I think they trigger people that desperate and jack up the price. I could only imagine if I had a claim how impossible it would be to get help or for them to live up to expectations with these agents. They have no clue what they are doing and they keep asking the same questions. It took all day versus one hour. Don't waste your time and money with these people! The managers are useless, they don't help you. - Mike B. from Victoria, BC on Mar 5, 2018
Response: Hi, Mike. I'm so very sorry you had a negative quoting experience with Square One. Customer service is always a top priority and our agents go through ongoing training to ensure you receive the best service possible. However, it's clear your interaction didn't meet our standards or your expectations. That said, it's nice knowing someone was able to get in touch with you after this review and discuss the situation further. And, our team will continue to review situations like this in the ongoing coaching sessions. Thank you for taking the time to provide some feedback and I'm sorry once again you didn't have an enjoyable experience. Regards, Aneel Mattu, Digital Marketing Specialist.
Eric is the best agent in the world. I had gotten tenant insurance and did not really understand it. Eric was patient in describing the different policies and as a result of his patience, I have a $100,0000 policy with Square One. Give Eric a raise or paid vacation. Truly an asset to your company. - Cassandra R. from Peoria, AZ on Mar 5, 2018
Response: Thank you so much for providing some feedback about Eric and the service you received, Cassandra. You're absolutely right, he's a rockstar and we're so lucky to have him on the team. Thanks again! Aneel Mattu, Digital Marketing Specialist
Your process is really great and easy. All the forms loaded quickly and it was painless. Whoever your product manager is they deserve a raise. - Robert M. from Vancouver, BC on Mar 5, 2018
Response: Thank you for the kind words, Robert. The process is an accumulated effort from everyone on the team, and everyone is happy to learn you liked to process. Cheers, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.085458545Megan was amazing. She helped us get what we were looking for and we could not be happier. Thanks, Megan!
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.