Wondering what people are saying about us? A total of 6,714 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 9 video reviews and 6,714 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Great so far!
Very easy online process. A lot more clear on what your options are without the pressure of someone trying to convince you verbally. Will follow-up in two months if they honour the quote. It's around $15 less per year than the competitor with a lower deductible. So this is a great start! - Hayden J. from Vancouver, BC on Feb 27, 2017
Response: We look forward to hearing from you in the near future, Hayden. Thanks for getting a quote with Square One! All the best, Aneel Mattu, Digital Marketing Specialist.
I gave three stars because I have been a customer of Square One for roughly three years and have had house insurance for five, claims free, but my premiums are so high. My new house is only double the size of my old house and the cost of the new policy is almost triple that of my old policy. - Christopher C. from Manitouwadge, ON on Feb 27, 2017
Response: Hi Christopher. First, thank you so much for being a long-time customer. It's always nice receiving feedback from those who have been with us for several years. That said, I'm sorry you're not pleased with the new rate you received after moving into your new house. While the size of the home is considered when determining the rate, there are several additional factors that are also taken into consideration such as location, the condition of the home, and the home's primary purpose just to name a few. If you'd like to read more about how you can reduce your payments, please feel free to check out this page: https://www.squareoneinsurance.ca/9-tips-to-reduce-home-insurance-payments. You can also contact us at 1.855.331.6933 or firstname.lastname@example.org and an agent will be more than happy to review your policy to see if there are opportunities to lower your premium. Thanks again for being a customer and for leaving some feedback, Christopher. Regards, Aneel Mattu, Digital Marketing Specialist.
Fairly straightforward. - Sharon C. from Vancouver, BC on Feb 27, 2017
Response: While it's nice knowing the process was straightforward, we're sorry we couldn't deliver a five-star experience. If you'd like to elaborate on how we can improve, please feel free to email me at email@example.com. Thanks for sharing your thoughts, Sharon. Cheers, Aneel Mattu, Digital Marketing Specialist.
Easy to follow instructions, explanations of insurance conditions were good, and the website was user-friendly. - Ruzica S. from Burnaby, BC on Feb 27, 2017
Response: You have our promise to keep the process easy to complete and the website user-friendly. Thanks for the feedback and for becoming a customer, Ruzica. Aneel Mattu, Digital Marketing Specialist
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.067146714Kathy was assisting me with my policy and she made it as painless and easy as ever. Easiest way to purchase home insurance, I am so impressed with the level of service and how she
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.