Wondering what people are saying about us? Below you can read 9,654 customer reviews submitted directly to us, with an average rating of 4.7 out of 5. Or, you can read reviews about us on the following websites by clicking the logos:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 9,654 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Cheap insurance, no frills, efficient.
Very happy to have found Square One, saving over $35/month on renters insurance is great. - Nathalie C. from Nepean, ON on Jul 13, 2018
Response: I'm thrilled to hear we were able to save you some money, Nathalie! Thanks for taking the time to share your experience, and for the five-star review. Dominic Croucher, Content Marketing Specialist.
I signed up for renter's insurance online and it took me only 15 minutes without talking to anyone. I loved how easy and simple it was. - Tamara S. from Edmonton, AB on Jul 13, 2018
Response: Hi Tamara, that's great news! So happy to hear that you found the online process quick and easy to use. Thanks for choosing Square One. All the best, Dominic Croucher, Content Marketing Specialist.
I was extremely impressed with the service and expertise of your representative Trim. He was polite and explained each segment of the insurance. - Linda B. from Vancouver, BC on Jul 12, 2018
Response: Trim will be delighted to hear this, Linda! Glad to hear that you were able to get the information you needed. Thanks for taking the time to share your feedback, and for the five-star review. Dominic Croucher, Content Marketing Specialist.
I found the process of signing up initially easy until all kinds of glitches took place including not having a reset password feature on the website, at least not all the time. We'll really see how good the insurance is if I ever have to make a claim. - Glenn K. from Vancouver, BC on Jul 12, 2018
Response: Hi, Glenn. I'm so sorry you found the website complicated to use and that you ran into some issues. As you can imagine, that's not right and your web experience should have been much better. I've emailed you asking for some additional details so our team can investigate and solve right away. Thank you for the feedback and for still choosing Square One. Regards, Aneel Mattu, Digital Marketing Specialist.
Your online process to apply for and buy a policy is fairly straightforward and user-friendly. The Customer Service staff is helpful. The real test will come when a claim is made against the policy. - Mohammad Q. from Milton, ON on Jul 12, 2018
Response: Glad you found the process straightforward, Mohammed. And you're absolutely right, the true litmus test of any insurance provider is how they handle a claim. If you'd like to learn about our claims process, you can visit https://www.squareoneinsurance.com/support/claims-process/. You can also read some claims-related reviews by visiting https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Thanks for taking the time to leave your feedback. All the best, Dominic Croucher, Content Marketing Specialist.
Jeanna was absolutely wonderful! She patiently answered all my questions, explained portions of the policy I did not understand and the entire time she was cheerful, I could hear it in her voice. I would definitely recommend Square One to my friends and family because of excellent customer service. - Janice E. from Phoenix, AZ on Jul 11, 2018
Response: Jeanna will be so happy to hear this, Janice. I'm glad that you were able to get the information you required. Thanks for recommending Square One, it means a lot to us. All the best, Dominic Croucher, Content Marketing Specialist.
Horrible website. - Jack B. from Ottawa, ON on Jul 11, 2018
Response: Hi, Jack. I'm so sorry you didn't enjoy the website. It comes as quite a surprise as customers often mention that they enjoyed the layout and online process. That said, there's always room for improvement. I've sent you an email asking if you'd like to share some details so we can look into the matter some more, but if you'd like to contact me directly please feel free to email email@example.com or call 1.855.331.6933 ext 127. Regards, Aneel Mattu, Digital Marketing Specialist.
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.096549654Agents provide feedback quickly and make sure to not only directly answer your questions but bring up additional points to ensure you fully understand your policy.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 6:30 am - 6:30 pm (Mon - Sat). Whichever option you choose, it will take as little as 5 minutes to get a quote.