Wondering what people are saying about us? A total of 6,081 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 7 video reviews and 6,081 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Love how I can review the policy prior to accepting the policy. Love being able to choose what works for me. Excellent customer service! - Pauline L. from Sault Ste. Marie, ON on Oct 25, 2016
Response: You should be able to customize your policy to meet your specific needs, we couldn't agree more. Thanks for taking the time to write a review, Pauline! Aneel Mattu, Digital Marketing Coordinator
Customer service has been really friendly so far! Everything went well. - Nicolas L. from London, ON on Oct 24, 2016
Response: Our agents will be thrilled to hear that, Nicholas! Karla, the agent you talked to, was especially happy knowing that you enjoyed talking with her. Welcome to Square One. Aneel Mattu, Digital Marketing Coordinator
I've been trying to decide which provider to go with for my new place. Square One made it easy, and I could always come back in the quote process to adjust numbers, tailoring my insurance accordingly. - Guy A. from Calgary, AB on Oct 24, 2016
Response: We're glad you ended up choosing Square One! Your feedback about the online process helps us make continually make improvements, so thanks for writing a review. Aneel Mattu, Digital Marketing Coordinator
Your service was okay. - Tesha J. from North York, ON on Oct 24, 2016
Response: Hi Tesha. Thank you for letting us know about the service you received. As we strive to consistently deliver 5-star service, I'm sorry to hear that we fell short for you. I'll pass along your feedback to our team leaders so we can improve for next time. If you'd like to send any additional feedback, please don't hesitate to email me at firstname.lastname@example.org. Thanks again, Aneel Mattu, Digital Marketing Coordinator.
Wow, didn't think tenant insurance was this easy. Thank you. - Peter P. from Vancouver, BC on Oct 23, 2016
Response: We're so pleased to hear you were able to easily purchase your policy, Peter. Creating and maintaining a quick and straightforward process has been a top priority since day one, so your feedback is greatly appreciated. Thanks for taking the time to share your thoughts and welcome to Square One. Aneel Mattu, Digital Marketing Coordinator
The application was very smooth, nothing to complain about. - Charlotte C. from Vancouver, BC on Oct 23, 2016
Response: Terrific news, Charlotte. If you have any feedback in the future, please don't hesitate to let us know as your feedback helps us continue to improve. Thanks for choosing Square One. Aneel Mattu, Digital Marketing Coordinator
Very easy to get and buy a policy online. This is something we have been wanting to do for a while now but the Co-operators make it so confusing! Thanks for making this easy to understand. - Emily M. from Vancouver, BC on Oct 23, 2016
Response: You're most welcome, Emily! Sorry to hear your previous provider made it difficult, you have our promise to keep the everything straightforward and easy to complete. If you have any questions in the future, please don't hesitate to contact us and an agent will be more than happy to assist. All the best, Aneel Mattu, Digital Marketing Coordinator.
Simple step-by-step instructions to get a policy in less than 3 minutes. Explains coverages and offers customized insured items, A-plus. - Brian R. from Etobicoke, ON on Oct 22, 2016
Response: It's fantastic to hear you were able to purchase a policy in under three minutes, Brian. Thanks for sharing your thoughts on the transparency of the process, your feedback is much appreciated. Aneel Mattu, Digital Marketing Coordinator
Getting a quote and purchasing a policy online was simple, quick, and easy. The monthly rate is better than almost all other brokers I approached and better than what I was paying through my previous broker. - Thomas C. from Calgary, AB on Oct 21, 2016
Response: Thanks for sharing your feedback, Thomas. It's nice to hear the rate you received from Square One was better than most, and that you're now saving money compared to your previous provider. Cheers, Aneel Mattu, Digital Marketing Coordinator.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.