Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Easier to use than most other insurance sites. - Anthony M. from Vancouver, BC on Mar 11, 2016
Response: Your feedback drives a lot of our website design and usability decisions, so thanks for letting us we're on the right track. We look forward to staying ahead of the curve. Aneel Mattu, Digital Marketing Coordinator
Poor claim handling (inexperienced claims adjuster) and still no pay out trying to find any and every excuse. Will see what happens in the end but will probably switch soon. Adjuster disappeared and seems like he does not know what to do at every step. Very frustrating experience overall and it is not even over! And there will surely be an accommodating answer to my review that will lead to nothing. - Cristian F. from Moose Jaw, SK on Mar 11, 2016
Response: Cristian, thank you for your feedback. As the Square One person overseeing your claim, I’m going to escalate this matter to the handling adjuster’s management team. They will be in touch with you shortly. Matt Woodall, Senior Claims Examiner
My live agent, Adnan Shams, was extremely helpful and answered my many questions. Although everything is really thorough on the website, I had additional specific questions. He was great! - Helen M. from Etobicoke, ON on Mar 11, 2016
Response: We're so lucky to have Adnan on our team, he'll be very happy to hear that you enjoyed talking with him. Thanks for the feedback and for becoming a customer, Helen. Aneel Mattu, Digital Marketing Coordinator
This is the first time I enjoyed getting home insurance. It took me 10 minutes to set up my policy online, and it was delivered within a minute. Everything was done online, even the purchasing the policy. - Attila G. from Markham, ON on Mar 9, 2016
Response: Traditionally, buying home insurance was rarely enjoyable. We're thrilled you took advantage of purchasing your policy online, and that you enjoyed that experience. Welcome to Square One. Aneel Mattu, Digital Marketing Coordinator
Andy was professional and quick when helping me with my policy and answering my questions. The online service is user-friendly and easy to understand. I was able to quickly purchase the condominium policy with a price that is significantly lower than other insurance providers. - Yanwen W. from Charlottetown, PE on Mar 9, 2016
Response: Thanks for letting us know you found a great rate and were happy with the level of service you received from Andy. He's an all-star and we're lucky to have him on our team. Thanks for the feedback, Yanwen. Aneel Mattu, Digital Marketing Coordinator
It was so easy and fast! Thank you for making this so user-friendly. - Cassandra A. from Etobicoke, ON on Mar 9, 2016
Response: You're most welcome! Making the system user-friendly wouldn't be possible without feedback like this, so thank you so much for taking the time to let us know. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.