Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 6 video reviews and 5,016 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
The rep was clear, consice, and personable. Made the process really easy. - Alex R. from Vancouver, BC on Mar 16, 2016
Response: Alan is great, we're so happy to have him on our team. He'll be thrilled to hear you liked talking to him, and was able to make the process easy. Thanks for the feedback, Alex. Aneel Mattu, Digital Marketing Coordinator
Website is really easy to use and the information is straightforward. - Jitin B. from Bowmanville, ON on Mar 15, 2016
Response: We're glad you found the website easy to use, Jitin. Please feel free to check out our resource centres for more information. Here's the link: https://www.squareoneinsurance.ca/advice-support/resource-centres. Aneel Mattu, Digital Marketing Coordinator
Easy website that lets you build the actual policy. And, really helpful agents will answer any questions (if needed) on the phone prior to buying online. It is a mystery why other insurers can't come come close to this simple process. Must be because they want to keep you on the phone for an hour to up-sell you on useless covers and high coverage limits. Will see how well Square One does at claim time (the real test), but hopefully I'll never need to find out. - Boris B. from North York, ON on Mar 14, 2016
Response: Hi Boris. It's great to hear you appreciate the newer approach Square One is taking with home insurance, we're happy to be leading that charge in the industry. And it's true, the claims process is a great litmus test for any insurance provider so I welcome you to check out some claims related reviews here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. You'll also be pleased to hear that our claims team will always be available, and will help you every step of the way if you ever need to use your policy. Aneel Mattu, Digital Marketing Coordinator
The online application allows you to make informed choices to customize your policy, and see the applicable deductibles and fees. - Tinwai B. from Kamloops, BC on Mar 13, 2016
Response: Customers really enjoy the transparency of the online system, so thanks for letting us know you do as well. Your feedback helps us maintain and improve its usability. Thanks, Tinwai. Aneel Mattu, Digital Marketing Coordinator
Fast and easy to use. - Kelsey A. from Toronto, ON on Mar 12, 2016
Response: You probably don't want to spend your whole day dealing with insurance, so it's nice to hear you were able to do everything quickly. Thanks for choosing Square One, Kelsey. Aneel Mattu, Digital Marketing Coordinator
I'm impressed by how easy this was. - Michael T. from Toronto, ON on Mar 12, 2016
Response: That tends to be a common reaction, especially since the industry hasn't changed much in the past. We're glad you're impressed, and look forward to keeping that great first impression. Welcome to Square One, Michael. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.