Wondering what people are saying about us? A total of 6,676 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
I found the process of signing up initially easy until all kinds of glitches took place including not having a reset password feature on the website, at least not all the time. We'll really see how good the insurance is if I ever have to make a claim. - Glenn K. from Vancouver, BC on Jul 12, 2018
Response: Hi, Glenn. I'm so sorry you found the website complicated to use and that you ran into some issues. As you can imagine, that's not right and your web experience should have been much better. I've emailed you asking for some additional details so our team can investigate and solve right away. Thank you for the feedback and for still choosing Square One. Regards, Aneel Mattu, Digital Marketing Specialist.
Your online process to apply for and buy a policy is fairly straightforward and user-friendly. The Customer Service staff is helpful. The real test will come when a claim is made against the policy. - Mohammad Q. from Milton, ON on Jul 12, 2018
Response: Glad you found the process straightforward, Mohammed. And you're absolutely right, the true litmus test of any insurance provider is how they handle a claim. If you'd like to learn about our claims process, you can visit https://www.squareoneinsurance.com/support/claims-process/. You can also read some claims-related reviews by visiting https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews. Thanks for taking the time to leave your feedback. All the best, Dominic Croucher, Content Marketing Specialist.
Jeanna was absolutely wonderful! She patiently answered all my questions, explained portions of the policy I did not understand and the entire time she was cheerful, I could hear it in her voice. I would definitely recommend Square One to my friends and family because of excellent customer service. - Janice E. from Phoenix, AZ on Jul 11, 2018
Response: Jeanna will be so happy to hear this, Janice. I'm glad that you were able to get the information you required. Thanks for recommending Square One, it means a lot to us. All the best, Dominic Croucher, Content Marketing Specialist.
Horrible website. - Jack B. from Ottawa, ON on Jul 11, 2018
Response: Hi, Jack. I'm so sorry you didn't enjoy the website. It comes as quite a surprise as customers often mention that they enjoyed the layout and online process. That said, there's always room for improvement. I've sent you an email asking if you'd like to share some details so we can look into the matter some more, but if you'd like to contact me directly please feel free to email firstname.lastname@example.org or call 1.855.331.6933 ext 127. Regards, Aneel Mattu, Digital Marketing Specialist.
I live in an apartment in Toronto, this is a very affordable solution to home insurance that is very customizable. I would recommend this to anyone looking for apartment insurance (and I have already done so over the years). - David A. from Toronto, ON on Jul 11, 2018
Response: Hi David, happy to hear that you approve of the process, and I hope we were able to save you some money! Thanks for taking the time to leave a review. All the best, Dominic Croucher, Content Marketing Specialist.
I’m a newcomer, it’s my first time buying insurance so I needed information and some help. Arsalan was very helpful and he followed up with me to make sure that everything was done perfectly. - Manal O. from Mississauga, ON on Jul 10, 2018
Response: Arsalan will be thrilled to hear that your experience with Square One was so positive, Manal. I know insurance can seem complicated, so I'm glad he was able to help you find the information you needed. Thanks for the five-star review. Cheers, Dominic Croucher, Content Marketing Specialist.
Very pleased with Chantelle. She was able to answer all my questions as well as being polite and professional. I would very much recommend anyone looking for insurance to give you a call. - Marilyn T. from Cardinal, ON on Jul 10, 2018
Response: Chantelle will be happy to hear this, Marilyn! Glad to know that your questions were answered, and thanks for taking the time to write a review. It's much appreciated. Dominic Croucher, Content Marketing Specialist.
Enjoyed the friendly and organized interface when I purchased this insurance. - Mohammad B. from Coquitlam, BC on Jul 10, 2018
Response: Hi Mohammed, thanks for leaving such specific feedback. I'm thrilled to hear that you found the sign-up and purchasing processes so straightforward. Thanks again for sharing your thoughts. Dominic Croucher, Content Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.