Wondering what people are saying about us? A total of 5,104 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
If you’d like to write a review about us, simply click the button to expose the submission form. All reviews are moderated and posted once a response has been prepared.
Below you’ll find 6 video reviews and 5,104 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
Easy to do online.
I was on hold with a competitor and surfing the net for insurance providers. I found this company, read some reviews, ordered and paid for my policy while still on hold with other company. Wow! I'm impressed so far! - David C. from Vanier, ON on Apr 19, 2016
Response: Wow indeed! While we're sorry to hear you had to be on hold with another provider for so long, we're happy you were able to complete everything online in such a short time. Thanks for becoming a customer. Aneel Mattu, Digital Marketing Coordinator
Took less than 15 minutes and I needed insurance for my place for tomorrow. Huge. - Andrew D. from Etobicoke, ON on Apr 19, 2016
Response: We're glad you found us and that we're able to come up in the clutch, Andrew. Please feel free to contact us at anytime and one of our agents will be more than happy to help. Thanks for sharing your feedback. Aneel Mattu, Digital Marketing Coordinator
Considering how expensive it is to live in Vancouver, it's great to know I'm covered with an affordable home insurance plan that I can tweak at anytime as my insurance needs change. Thanks! - Craig B. from North Vancouver, BC on Apr 18, 2016
Response: You're very welcome! With the housing market the way it is in Vancouver, we're happy we can offer an affordable and comprehensive home insurance option. Thanks for becoming a customer, Craig. Aneel Mattu, Digital Marketing Coordinator
Easy to buy, not sure what will happen if I need to claim. Will wait and see. - Qiuming W. from Richmond, BC on Apr 15, 2016
Response: Thanks for taking the time to share your experience, Qiuming. If you have any questions regarding the claims process, please feel free to read some claims related reviews here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews, or skim through our claims process here: https://www.squareoneinsurance.ca/support/claims-process/. Aneel Mattu, Digital Marketing Coordinator
Smooth, uncomplicated process to get a quote and to purchase. I spoke to Debbie and she was great. Clean, user-friendly website and policy prices are very competitive (saved over 50% from my last policy with a big bank). Hoping the level of service is as good for those needing to make a claim. - J.C. from Toronto, ON on Apr 14, 2016
Response: Congratulations on saving over 50%, it's amazing how much you can save when you only pay for what you own. Thanks for the feedback about Debbie and your reservations about the claims process. You'll be happy to know that our claims team is committed to keeping that high level of service, please feel free to read some claims related reviews here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Aneel Mattu, Digital Marketing Coordinator
First company I felt like apologizing that I needed to cancel my policy. Absolutely everything about my interaction with Square One and its people was impeccable. I canceled only because Square One doesn't do auto. The other insurer I had the auto policy with, offered an incredibly high discount to combine the auto and home with them so overall it made sense. However, even the cancellation process was surreal, no fuss, no attempts to change my mind, super professional people. Thank you. - Mircea I. from Mississauga, ON on Apr 14, 2016
Response: We're so glad you gave us the chance to serve your home insurance needs, Mircea. And, it's also great to hear that you're able to save even more by bundling your home and auto together. Thank you for being a customer with Square One, and we hope you consider us again in the future. Aneel Mattu, Digital Marketing Coordinator
But there are a lot of non-native English speakers here. If you want to improve your service, you could make steps easier to get insurance. Thanks! - Nara Y. from Vancouver, BC on Apr 14, 2016
Response: You have our promise to keep working hard to make the process as easy as possible, which includes solving language barriers. If you ever need to talk to someone in person, several of our agents can speak multiple languages, and they'd be more than happy to assist. Thanks for the suggestion on how we can improve, Nara. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.051045104The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.