Wondering what people are saying about us? A total of 5,016 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
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Below you’ll find 6 video reviews and 5,016 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
A company like they don't make anymore.
First company I felt like apologizing that I needed to cancel my policy. Absolutely everything about my interaction with Square One and its people was impeccable. I canceled only because Square One doesn't do auto. The other insurer I had the auto policy with, offered an incredibly high discount to combine the auto and home with them so overall it made sense. However, even the cancellation process was surreal, no fuss, no attempts to change my mind, super professional people. Thank you. - Mircea I. from Mississauga, ON on Apr 14, 2016
Response: We're so glad you gave us the chance to serve your home insurance needs, Mircea. And, it's also great to hear that you're able to save even more by bundling your home and auto together. Thank you for being a customer with Square One, and we hope you consider us again in the future. Aneel Mattu, Digital Marketing Coordinator
But there are a lot of non-native English speakers here. If you want to improve your service, you could make steps easier to get insurance. Thanks! - Nara Y. from Vancouver, BC on Apr 14, 2016
Response: You have our promise to keep working hard to make the process as easy as possible, which includes solving language barriers. If you ever need to talk to someone in person, several of our agents can speak multiple languages, and they'd be more than happy to assist. Thanks for the suggestion on how we can improve, Nara. Aneel Mattu, Digital Marketing Coordinator
I appreciate that Square One Insurance makes a point of disclosing the different kinds of possessions that can be insured and offers the choice of opting out of additional insurance. I also appreciate that their first offer is not for a premium service, but that the different options available are presented up front. - Salvador M. from York, ON on Apr 12, 2016
Response: Thanks for letting us know what you appreciate about the online system. Transparency is definitely something a lot of customers value. Aneel Mattu, Digital Marketing Coordinator
Compared to ALL the home insurance policies locally - this plan saves me $400 a year AND includes 4-5 more 'extras' that the other people I compared with would charge extra for. Very impressed/relieved! - Alison P. from Courtenay, BC on Apr 12, 2016
Response: Wow, that's a lot of savings! We're so pleased you found a better rate, thanks for choosing Square One. Aneel Mattu, Digital Marketing Coordinator
The website gave me all the information in order to make a great decision. - Pablo R. from Barrie, ON on Apr 11, 2016
Response: We're so pleased to hear that, Pablo. If you have any questions, you can also call in at anytime and an agent will be more than happy to assist. Thanks for letting us know about the website. Aneel Mattu, Digital Marketing Coordinator
Quick and easy process, the adjuster was professional. 5 stars all around. - Roy M. from Calgary, AB on Apr 11, 2016
Response: It can be a difficult time after a loss, so we're very pleased to hear your claims process was straightforward from start to finish. Thanks for taking the time to share the experience, Roy. Aneel Mattu, Digital Marketing Coordinator
Square One Insurance Services855.331.69331410-650 W Georgia StVancouverBC, V6B 4N8Canada4.85.050165016The wildfires in British Columbia this year were terrible and the amount of bureaucracy that we had to endure was unrelenting. My claim with Square One was straightforward, quick a
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