Wondering what people are saying about us? A total of 6,150 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
I'm giving a five-star rating due to the easy to use steps, and friendly services. However, I was worried about proceeding with this policy due to a few bad reviews on BBB. I really hope I don't have to make any claims, but if I do, I hope to not end up being one of those people giving Square One a bad review. Thanks again for the help and guidance in setting up the policy. Happy new year! - Brandon W. from Whitby, ON on Dec 30, 2016
Response: Hi Brandon, happy new years to you as well! Thanks for leaving a review and for expressing your concerns about submitting a claim. You'll be pleased to know that our claims team is committed to providing you with a high level of customer service should you even need to use your policy - they'll be with you every step of the way. You can learn more about the claims process here: https://www.squareoneinsurance.ca/support/claims-process/ and you can read what other customers are saying about their claims service here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Thanks again, and welcome to Square One. Aneel Mattu, Digital Marketing Specialist
I talked with Shannon to set up my insurance for the first time and she was quite helpful in both giving the details and setting up everything. - Hamid P. from Vancouver, BC on Dec 30, 2016
Response: Shannon will be delighted to hear that, Hamid. She recently joined the team and has been a rockstar. Thanks for leaving some feedback about Shannon and welcome to Square One! Cheers, Aneel Mattu, Digital Marketing Specialist.
The ease of using this service makes updating my policy quick, simple and easy. The terminology and explanations let me choose what suits my needs. Working within the insurance industry I am always impressed at the service and technology used at Square One and highly recommend the product to others. Thank you for continuing to put technology and ease of use at the forefront allowing me to purchase, control, and handle the products I want the way I want to. - Valerie M. from Mississauga, ON on Dec 30, 2016
Response: Hi Valerie. It's always nice hearing from others in the insurance industry. Thank you so much for the kind words, and you have our promise to always use the latest technology available to make the process simple and streamlined for everyone. Cheers, Aneel Mattu, Digital Marketing Specialist.
Very easy to get a quote and buy. - Xiaojun H. from Oakville, ON on Dec 30, 2016
Response: That's been a goal from the start, so thank for letting us know we're on right track. Welcome to Square One, Xiaojun, and thank leaving some feedback. Aneel Mattu, Digital Marketing Specialist
User-friendly and easy to get a hold of staff through email or phone. - Kevin S. from Mississauga, ON on Dec 30, 2016
Response: Customer support is so important, that's why you have our promise to keep response times low and continue to offer several methods of communication. If you ever have a question while browsing the website, feel free to open an online chat and an agent will be more than happy to assist. Thanks for the feedback, Kevin. Aneel Mattu, Digital Marketing Specialist
Excellent customer service both online and on the phone. Patiently answered all of my questions, and, offered the best rate I could hope to find. Highly recommend them! - Amy M. from Hamilton, ON on Dec 29, 2016
Response: Hi Amy, thank you so much for the recommendations! If you'd like to see even more savings, feel free to share your personalized URL found in your online account. Thanks again! Aneel Mattu, Digital Marketing Specialist
The application process is really straightforward. I like how it automatically updates your monthly estimate with each option you select. - Ryan O. from North Vancouver, BC on Dec 29, 2016
Response: Thank you so much for leaving some feedback about the online system, Ryan. It's nice knowing you liked how your rate is updated in real-time. Welcome to Square One. Aneel Mattu, Digital Marketing Specialist
Karla's service is great. I got the best price and the kind of coverage I need. I bought two policies from her. I will recommend to my family and friends. I hope that they're also efficient and trusted in the event of claim. - Peggy C. from Markham, ON on Dec 29, 2016
Response: Hi Peggy. Karla will be delighted to learn that she was able to help you find the coverage you need at a price you're happy with. When it comes to submitting a claim, you have our promise to uphold the level of service you've received so far. If you'd like to read what other customers are saying about their claims experience, feel free to do so here: https://www.squareoneinsurance.ca/reviews?filter=claims#user-submitted-reviews. Regards, Aneel Mattu, Digital Marketing Specialist.
Great service at a reasonable price! An easy to use system that allows you to customize your policy based on your needs. - Chengchen S. from Richmond, BC on Dec 28, 2016
Response: Terrific! You can really notice the savings when you don't pay to insure what you don't own. Thanks for providing some feedback, Chengchen, and welcome to Square One. Aneel Mattu, Digital Marketing Specialist
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.