Wondering what people are saying about us? A total of 6,445 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
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Below you’ll find 9 video reviews and 6,445 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Worst company to deal with.
Beware of this company. They never pay up, they will always find an excuse and cause not to pay. They are not regulated by the Insurance Board and are not ethical. Beware. - John F. from Vancouver, BC on Mar 30, 2017
Response: Hi, John. I'm sorry you had a negative experience. I'd like to investigate more into what happened but I'm unable to find a client file for your name or email address. If you can send an email to email@example.com, I'd be happy to look into what occurred. John, we are regulated by an insurance council in each province where we operate. You can find our licenses for each province by going to https://www.squareoneinsurance.ca/about-us/. For BC specifically, you can view our license regulated by the Insurance Council of BC here http://www.insurancecouncilofbc.com/PublicWeb/DisplayLicensee.aspx?FileNo=184649&CannotDisplay=0. Regards, Daniel Mirkovic, President + CEO.
I didn't even know what renters insurance was before I used this site. Now I'm insured and have a lot more knowledge. This site is really easy to use, and I love the fact that it was an easy transition from my phone to computer! - Gary M. from Toronto, ON on Mar 30, 2017
Response: We're so pleased you enjoyed using the website, Gary. If you'd like to learn more about renters insurance, feel free to read some articles posted here: https://www.squareoneinsurance.ca/tenant-resource-centre. Welcome to Square One! Cheers, Aneel Mattu, Digital Marketing Specialist.
Ten out of ten, A plus, would recommend. I'm moving at the end of the month and changing my address was extremely quick and painless. Everything was clear and concise, the updated policy was emailed to me shortly after. - Erich K. from Burnaby, BC on Mar 29, 2017
Response: Great to hear you found it easy to update your policy, Erich. Thanks for sharing your experience, and good luck in your new place! Aneel Mattu, Digital Marketing Specialist
It was so easy to go through the steps of applying for a policy and getting a quote. Competitive pricing and friendly employees who responded quickly. It's great to have an explanation of all the costs and implications on the website. Highly recommend! - Florencia M. from Toronto, ON on Mar 29, 2017
Response: The agents will be thrilled to hear that, Florencia. Thank you so much for choosing Square One and for leaving some feedback about the website. All the best, Aneel Mattu, Digital Marketing Specialist.
I really appreciate the top notch user experience of your new website, I previously used it for a policy about 2 years ago. Great work. The only aspect I'm not crazy about is that if I cancel within the first year, I may have to pay $50. I don't imagine I will, but if I need to, I'd feel better knowing that I wouldn't be penalized by a deterrent to keep my service. - Stephanie P. from East York, ON on Mar 29, 2017
Response: Hi, Stephanie. First, thanks for the feedback about the new website, we're glad you like the updated look. When it comes to the $50 minimum retained premium, that will only apply if you cancel before you've paid a total of $50 in premiums. And, we will only collect the difference if you've paid less. For example, if your monthly rate is $25 you wouldn't be charged if you cancel after your second month as we've already collected $50. If you cancelled after your first month, we'd charge $25 as the minimum retained premium. If you have any other questions, please don't hesitate to call and an agent will be more than happy to assist. Cheers, Aneel Mattu, Digital Marketing Specialist.
Had quotes done by Brokerlink for our new home and they couldn't get under $2,400/yr with only a fraction of the coverage. Saw the commercials and you guys deliver what you preach, thanks! - Justyn D. from Thunder Bay, ON on Mar 28, 2017
Response: Hi, Justyn. Thanks for sharing how you heard about Square One and for becoming a customer! All the best, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.