Wondering what people are saying about us? A total of 6,445 customer reviews have been submitted directly to us and are available to you to read below. Or if you prefer, read reviews about us on the following websites by clicking the logos below:
A+ Rated by the BBB
Square One has been an accredited member of the Better Business Bureau since October 26, 2012. Our A+ rating reflects:
Length of time we have been operating.
Low volume of complaints filed against us.
Quick response to, and resolution of, complaints.
Write a review about us
Click the button below to write a review about us. All review are moderated and posted with a response. Have a service concern? Learn about the options available to you.
Below you’ll find 9 video reviews and 6,445 written reviews from our customers. The written reviews can be filtered to show those related to sales and service or to claims.
The process was flawless
Watch Michael L. from Coquitlam, BC describe his claims experience.
They listen to you
Watch John S. from Tucson, AZ describe his service experience.
Square One is just so simple
Watch Shelly B. from London, ON describe her service experience.
Made us feel comfortable
Watch Rohit S. from Calgary, AB describe his claims experience.
Easy to deal with
Watch Tanner F. from Vancouver, BC describe his claims experience.
They really took care of us
Watch Sitar D. from Port Moody, BC describe her claims experience.
I would recommend them
Watch Maria C. from Fort McMurray, AB describe her claims experience.
They got the work done
Watch Mala T. from Toronto, ON describe her claims experience.
My experience was excellent
Watch Jessica L. from Vancouver, BC describe her sales experience.
Switching away from another provider.
Our long-time provider kept raising their rates without justification. Customer support was lacking from their side and after repeated emails, had to phone them to discuss how they can raise the rates to almost double from what we started with 12-13 years ago. Customer service was a bit hostile and asked if we belonged to some groups to possibly offer a discount. Why do we have to beg for discount coupons? Did not have to do this with Square One and it's almost 50% the cost of the competition. Shame on you. The lady from our old provider stated "we will not match the competition, that is for sure." Fine, bye! Looking forward to working with Square One with fair market costs for insurance. By the way, thanks for the follow-up on my initial request for quote. That assisted us in working with your company as the agent cleared the air for some of our concerns. - Mon S. from Lasalle, ON on Jun 30, 2018
Response: Hi, Mon. I'm sorry you didn't have a positive experience with your previous provider. That said, we're glad you found Square One and we look forward to servicing your home insurance needs for years to come. Thank you for writing a review about your entire experience. Regards, Aneel Mattu, Digital Marketing Specialist.
The setup to purchase tenant insurance online is very straightforward and easy to use. I filled out the form and then had to speak to an agent to wrap up the process and even that was easy and straightforward. I can't comment on customer service and claiming insurance yet but the initial purchase of said insurance was easy and stress-free. - Rachel B. from Vancouver, BC on Jun 29, 2018
Response: Hi, Rachel. Thanks for reviewing your online purchasing experience, nice to hear you found it enjoyable. When it comes to customer service, you'll be pleased to learn that you can contact us at any time with any questions or comments and an agent will be more than happy to assist. And, please feel free to visit https://www.squareoneinsurance.com/support/claims-process/ or https://www.squareoneinsurance.com/reviews?filter=claims#user-submitted-reviews to learn more about the claims process and read some claims related reviews. Regards, Aneel Mattu, Digital Marketing Specialist.
Chantelle is one of the best people for helping me understand what I needed. For example, I had no idea what kind of electrical wiring I had and it was very inconvenient for me to have someone go and check it out. She suggested looking at my home inspection report and, of course, there it was. She saved me time and money. She also was very prompt with responding by email to my questions. You have an excellent employee with her. I will definitely pass her name on to anyone I know who needs insurance. Thank you. - Margery R. from Calgary, AB on Jun 29, 2018
Response: Hi, Margery. You're absolutely right about Chantelle. She's an excellent person to talk to when purchasing home insurance and we're lucky to have her on our team. Happy to hear she made the process easy for you. Thanks for the excellent review, Aneel Mattu, Digital Marketing Specialist.
I needed to get tenant insurance quickly and I had an amazing experience with Square One! I was able to speak to an agent, Kirsten, right away and she helped me find the right policy that fit my needs. It was such a simple, quick, and easy process. She was friendly, kind, and patient. Excellent customer service and I really can't recommend them highly enough! - Taryn O. from Toronto, ON on Jun 29, 2018
Response: Hi, Taryn. Thanks for reviewing Kirsten and the service you received! And, recommendations mean so much so thank you for the kind words. All the best, Aneel Mattu, Digital Marketing Specialist.
To see how affordable personalized home insurance can be, get an online quote now. Or, call 1.855.331.6933 for a phone quote. We're open 8:30 am - 5:30 pm (Mon - Sat). Whichever option you choose, it will take less than 15 minutes to get a quote.